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Service plan

Service plan

It's strange that Tesla never offered or discussed with me the option of paying for service plans at time of delivery or since (almost 4 weeks now). I was expecting to receive info or a contract by mail. What I know of the service plans is from old news articles. I just went to the Tesla website and was surprised to discover this sentence:
"Four year plans must be purchased within 30 days of your Tesla delivery and are not available for Roadsters." If I hadn't read this just now, I probably would have missed this window. Is this common knowledge? Am I the only owner that wasn't aware of this 30 day window? I sure will be calling my service ctr tomorrow.

Electron | 14 marts 2013

The window doesn't start until they make the plans available for purchase, which they have not yet done. Sit tight.

shop | 14 marts 2013

Me too. I was waiting to get contacted, and didn't realize the service plans had been spelled out on the web page yet. I sent in two emails today to Tesla about this, will be interesting to see what I get back.

shop | 14 marts 2013

How do you know the plans aren't available yet? The web site seems to imply they are available...

Electron | 14 marts 2013

Communication both with Tesla and here with owners.

Electron | 14 marts 2013

See also:

http://www.teslamotors.com/forum/forums/how-and-when-will-i-be-able-order-prepaid-fouryear-model-s-service-plan

That promised email has not gone out yet. Have no fear, Tesla will not miss an opportunity to part you with your money :)

Jdpilot | 14 marts 2013

I love my car now that I have had it a few weeks but the MANDATORY service plan that cost $600 to $1,200 per year depending on how much you drive really bothers me. My other cars cost maybe $300 per year for maintenance, oil, wipers, brakes, air filters and such.
Maybe I'm the only one that it bothers but this is the one thing that I'm embarrassed to tell people about.

Electron | 14 marts 2013

Jdpilot, this has been discussed to death here and at TMC. Make your displeasure known to ownership@teslamotors.com.

Brian H | 14 marts 2013

But in the meantime, you get the servicing as needed free, except for the 12.5K/annual, I believe.

cpetrush | 14 marts 2013

And I believe the annual service fee will be reimbursed once the service plan becomes available and is purchased.

Tran2Tran | 25 marts 2013

Just got an email from Tesla today about the Pre-Paid service contract. Must purchase by April 31, 2013.

My question you guy or to Tesla is Does it include a loaner Model S while our car is being service for the day?

Tran2Tran | 25 marts 2013

Tesla Service includes everything needed to keep your Model S in great condition, including an annual inspection, replacements parts like brake pads and windshield wipers, 24-hour roadside assistance, and software updates.

There are two ways to pay for Tesla Service: at time of inspection (annually), or pre-purchase today and save up to $1,000. Adding the optional Tesla Ranger Service, technicians who come to your home or office, makes maintaining your Model S even easier.

Pre-paid service plans will be available for purchase up to 30 days after you have taken delivery. Because you've already taken delivery, we've extended that deadline to April 30th.

PRE-PAID PLANS

Annual
Tesla Service for one year or 12,500 miles, whichever comes first Ranger Service optional for $100 per visit

$600 at annual inspection

4-Year Plan
Tesla Service for four years
Up to 50,000 miles
Tesla Ranger service optional for $100 per visit

$1,900 pre-paid

4-Year Anywhere Plan
Tesla Service for four years
Up to 50,000 miles
Unlimited Tesla Ranger service

$2,400 pre-paid

4-Year Plan + 4-Year Extension
Tesla Service for eight years
Up to 100,000 miles
Tesla Ranger service optional for $100 per visit

$3,800 pre-paid

4-Year Anywhere Plan + 4-Year Extension
Tesla Service for eight years
Up to 100,000 miles
Unlimited Tesla Ranger service

$4,800 pre-paid

Pre-paid service plans are not available in Connecticut, Florida, New Mexico, and Oklahoma. Four year extension plans are only available in combination with an initial four year service plan at this time. Extension plans may be available for individual purchase in the future. Availability, duration, and pricing subject to change.

EXTENDED SERVICE AGREEMENTS
Also available is our Tesla Extended Service Agreement, which covers the repair or replacement of certain Model S parts after your warranty's expiration.

Extended Service Agreement
Coverage lasts for four years or 50,000 miles (whichever comes first) and begins on the date your warranty expires.

$2,400

Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington.

Tesla Motors | 3500 Deer Creek Road | Palo Alto, CA 94304
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biggator | 25 marts 2013

Curious.. if we're paying for service plans, which seem to cover most service - what does warranty cover aside from battery failure?

dqb | 25 marts 2013

>>My question you guy or to Tesla is Does it include a loaner Model S while our car is being service for the day?

Doubtful Tesla will use Tesla loaners while they have many waiting customers. Maybe once they've caught up more with deliveries.

Tran2Tran | 25 marts 2013

Just got this email from Tesla

Hi Vince,

A loaner vehicle will be provided to you if your scheduled maintenance is being performed at a Tesla Authorized Service Center and Tesla estimates that it will take over four hours to complete. A loaner vehicle will not be provided for Tesla Ranger service.

Thank you!

Brent Stutler | Ownership Experience Advocate

3500 Deer Creek Rd. | Palo ALto, CA 94304

bstutler@teslamotors.com | 877.79.TESLA | p 650.681.6574

P Please consider the environment before printing this email.

rbgil770 | 25 marts 2013

Vince don't assume loaner = Tesla...

mrjohnlnguyen | 25 marts 2013

They do give you a loaner but it's an Enterprise...

Andrew18 | 25 marts 2013

What happens if you refuse to get it?

Vawlkus | 26 marts 2013

You walk :P

sagebrushnw | 26 marts 2013

@ Tran2Tran

Can't find April 31 on my calendar. Do you mean April 30th?

"Thirty days has September, April, June and November..." Couldn't resist :)

Brian H | 26 marts 2013

April 31 is April Fools' Day Redux.

PaceyWhitter | 26 marts 2013

@Andrew18

While it is not entirely clear. You may be voiding portions or all of your warranty if you do not get the service plan.

fluxemag | 26 marts 2013

I've certainly considered skipping the service, it just doesn't seem to be worth anything unless it voids your warranty. Does anyone have a list of what they actually do in this annual service?

PaceyWhitter | 26 marts 2013

Note, George B has said definitively that skipping the service voids the warranty. Why I say that it is not exactly clear is that that may or may not be legal for them to do.

This is what George B had to say about what was included:

Here is what is covered for 4 years or 50,000 miles as long as you do Annual or 12,500 mile Inspections:

ROADSIDE ASSISTANCE
- INCLUDED: 4 years or 50,000 miles, 24/7.

TOWING:
- INCLUDED: If your car has a breakdown and cannot be driven, we pay for towing, up to 50 miles, to a Tesla Service Center, your home, or some other secure place. We will then assess your car to determine the best way to repair it.
- INCLUDED: If your car is towed to somewhere other than a Tesla Service Center, we will determine if we think the issue can be fixed by a Tesla Ranger. If the answer is yes, we will dispatch a Tesla Ranger to fix your car, and there will be no charge for this Ranger visit.
- INCLUDED: If your car is towed to somewhere other than a Tesla Service Center, and we determine it cannot be fixed by a Tesla Ranger, we will transport your car to a place where it can be serviced and return it to you at no additional charge, regardless of how far away you live from the Tesla Service Center.

WEAR AND TEAR PARTS
- INCLUDED: Everything except tires. Joost already identified things like wiper blades and brake pads. These are covered. There were lots of questions about things like headlights, taillights, and other things that people traditionally expect to wear out or perhaps burn out during a 4-year period. All these things are covered. Basically, everything is covered, except tires, as long as you let us do Inspections as scheduled.

LOANER CAR
- INCLUDED: If your service is estimated to take over four hours, and is being done at one of our Tesla Service Centers, we provide a Loaner Car at no additional charge. A Loaner Car is not provided for Tesla Ranger Service.

WHEEL ALIGNMENT
- INCLUDED: This needs to be done at a Tesla Service Center (not by a Ranger). If you have your Annual or 12,500 mile Inspection done at a Tesla Service Center, we will include wheel alignment at no charge. If you have your Annual or 12,500 mile Inspection done by a Tesla Ranger, we cannot do alignment service at that time, but the next time you are near a Tesla Service Center, just let us know in advance, and we will do an alignment for you at that time at no additional charge.

TIRE ROTATION
- INCLUDED: Tire rotation is provided at no additional charge, but must also be done at a Tesla Service Center. This is just like wheel alignment, if you have a Ranger do your Annual or 12,500 mile Inspection, just let us know ahead of time and we’ll do tire rotation when you have a chance to stop by one of our service centers. And there will be no charge.

SOFTWARE UPDATES
- INCLUDED: Not much to say here… Software updates done at a Service Center and/or remotely are included. There were several questions about getting software updates if you don’t purchase a connectivity plan. Yes, you will still get software updates if you do not purchase a connectivity plan.

SUMMARY
I think this is a very comprehensive plan. As long as you let us check out your car annually or every 12,500 miles, there’s not much else to cover…except tires. And we’ll even align and rotate them at no additional charge!

fluxemag | 26 marts 2013

Thanks for finding that for me.

I guess I'm more interested in what they are inspecting. Pretty hard to justify the price for wiper blades and rotated tires. Do they test the battery? Inverter? Read diagnostics?

Pbfoot | 26 marts 2013

Here are my thoughts. If you get the prepaid 4-year plan, it works out to $475 a year. Cost of alignment and wheel rotation is (my guess) roughly $150. Roadside service plans are usually around $50-75 a year, but considering most ICEs need either gas or a battery jump, it's possible that the bulk of these calls will be for dead batteries. So then it ends up one is paying around $250 extra for keeping the warranty valid and for small replacement parts and an annual inspection. Not a great deal, but not a horrible one either.

pilotSteve | 26 marts 2013

@ PaceyWhitter - thanks for the post!

New question: what then is covered in the extension period (years 5-8) if you purchase the "4-Year Extension" but NOT the Extended Service Agreement?

George said "Basically, everything is covered, except tires, as long as you let us do Inspections as scheduled" but perhaps this statement does not apply to the "4-year extension"?

Confused...

Sudre_ | 26 marts 2013

I have to be reading the wrong 4 year service plan. I have read the 8 page document over and over and I see nothing about Towing. The replacement of wear and tear parts appears to be at the regularly scheduled maintenance inspections (section A 3rd paragraph). The details that GB gave out might be true but I can't find it in writing other than his message.

Roadside assistance is mentioned in the service section of this site along with parts replacement but there are no details.
http://www.teslamotors.com/service#/service-plans

I am sure I am missing it somewhere.

I am purchasing the 4 year plan.

jat | 26 marts 2013

@pilotSteve - I assume for the extended warranty to be valid, you would still have to have regularly scheduled maintenance. Just like your initial warranty is valid if you don't buy the prepaid maintenance plan and instead pay $600 each visit.

DouglasR | 26 marts 2013

Both federal and state warranty laws would make it pretty difficult to void a warranty without a clear statement in the terms and conditions. What George Blankenship said in a blog post cannot supersede what is stated in the warranty itself. So I think it highly unlikely that, by itself, a mere failure to have the car inspected would void the entire warranty. More likely, the warranty would be read to exclude any condition that could have been prevented, had a timely inspection been had. For me, that's reason enough to have the annual inspection. And once I'm paying for the annual inspection, it's a no-brainer to get the service plan.

Mrce63 | 26 marts 2013

I spoke with someone at Tesla (Service) today. She said:

Wheel and tire warranty is for 4 years unlimited mileage.

The 1900/2400 and 3800/4800 plans are maintenance plans (sort of like BMW's plans which are "included" with a new car and can be bought for extended period beyond new warranty). They cover all repairs except tires for 4 years/50k miles or 8 years/100k miles, respectively.

The extended service agreement is separate and is just that, an extended warranty.

pilotSteve | 27 marts 2013

@jat - agree. My question is what is not covered if you eschew the second four year warranty coverage yet purchase the 4+4 scheduled maintenance.

My quote from George kind of implies you only need 4+4 prepaid service, but I don't think thats accurate. People keep confusing me with statements like "service plans cover all repairs except tires for 4/8 years". Seems to me this can only refer to the LABOR but not PARTS in the second four years.

Full pre-paid coverage for eight years appears to require THREE packages be purchased: 4+4 service (two packages) and the 4-year extended warranty. $3800+$2400= $6200 without ranger service. $775 per year (over 8 years) for everything pre-paid.

As I've said before, it grates on me that Tesla undermines their "much lower maintenance costs than ICE" by not bundling or pricing this more aggressively. But hey, I'm just a customer and sig owner!

tsx_5 | 28 marts 2013

+1 pilotSteve

Robert22 | 28 marts 2013

Figure 8K if you throw in the ranger service.

Captain_Zap | 28 marts 2013

There is probably some state laws that make it so that things have to be done this way. I'm not even allowed to buy the extended service agreement in my state.

I'm not really sure how the extended service agreement differs from the extended service plan either. I got tired of debating it with my spouse. Neither of us could draw a conclusion so we bought the minimum. We hope that things will get sorted out a bit better in the future.

I'd probably buy more coverage if I could make sense of it and if I were not prohibited from doing it due to state law. It is tough breaking out of an entrenched system.

pilotSteve | 28 marts 2013

+1 Captain_Zap. Buying the minimum makes the most sense. Probably I should quit whining and just do that :)

DouglasR | 29 marts 2013

@Captain_Zap

I don't think we are precluded from purchasing the extended service agreement (warranty) in Washington. I was told that the application is "pending," but that there is no reason to think the warranty will not be offered eventually. Pursuant to RCW 48.110, a person may not offer to sell a service contract to a consumer in Washington without first registering with and being approved by the Washington Insurance Commissioner as a service contract provider, as well as meeting a variety of other requirements. The service contract itself must also be filed with and approved by the Insurance Commissioner. These approvals are probably what is "pending" as we wait for the extended warranty to be offered.

The various packages do make sense to me (not saying I like their prices). The car comes with a four-year warranty, which is included in the price. This warranty is pretty standard, covering "repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use for a period of four years or 50,000 miles, whichever comes first." The prepaid service plans cover annual inspections and routine maintenance, wheel alignment, tire rotation, replacement of parts due to normal wear and tear, etc. While most of the prepaid services involve issues that are NOT covered by the warranty (e.g., brake pads), the annual inspections and inter-inspection monitoring are critical to spotting issues that ARE covered by the warranty so that they can be corrected before they become bigger problems.

PilotSteve is correct: the second four-year service plan doesn't mean much without the second four years of the warranty. If, for example, in year six you have an annual inspection under the service plan and discover that your suspension is shot, you would need to pay to repair the suspension unless it is under the extended warranty. And, Steve, I do not believe the service plan itself would cover labor for that work. You would need the extended warranty in order to have both parts AND labor covered. The only thing that the service plan does is to let you prepay what would otherwise be a $600 charge (and possibly higher as prices rise over time) for the inspection and routine maintenance. To my mind, the $2500 extended warranty is much more valuable, although I have not seen its terms, and I understand it may be more limited than the basic new vehicle limited warranty.

Regarding the Ranger service, there is still some ambiguity in my mind. It looks like the Ranger service is only for the annual inspection and certain routine maintenance issues -- excluding tire rotation, alignment, etc. The Ranger service is not part of the basic warranty. If you are driving across the country and an axle breaks (because of a defect in materials or workmanship) in Wolf Point Montana, the Ranger will not come and rescue you. Roadside Assistance will transport the vehicle up to 50 miles, but beyond that, you are responsible for getting the car to a Service Center. I'm not sure prepaid Ranger service makes much sense for me, as the Seattle Service Center is maybe two miles from my house.

DouglasR | 29 marts 2013

Correction: It says here http://www.teslamotors.com/service#/service-plans that Rangers can perform most maintenance and warranty repairs, so that adds more value to the Ranger service. However, it says elsewhere that Ranger service may not be available in all locations. I would like to see some documentation on what the Ranger service includes.

Captain_Zap | 29 marts 2013

I guess a part of the confusion is that I never saw anything offered that was called an "extended warranty".

I saw the "Extended Service Agreement" but it had the footnote: "Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington."

Hopefully it will get straightened out for our state and we will be able to add on the extra 4 years of service and extened service.

JoeFee | 29 marts 2013

Maintenance seems high/extended warranty seems low = I'll get both w/o ranger service since I live near a SC (and GB said soon where ever you are "you will only be 100mi form a Tesla SC).

nvjx | 29 marts 2013

Extended warranties are always called Extended Service Plans when they are sold by any dealer of any make. It is a legal thing.

Robert22 | 29 marts 2013

I asked for clarification on the following:

"You must give Your authorization to the Tesla Authorized Service Center or Tesla Ranger for teardown, access to Vehicle data and the costs for these services in order for Tesla to perform a scheduled maintenance inspection."

The response:

I just wanted to touch base with you to let you know we have yet to hear official talking points as to what the word "costs" entails. However, the service team has responded to me that the purpose of the statement is a legal precaution, and should not misrepresent how we provide service, both now and in the future. While there may be unanticipated and unforeseen costs associated with certain aspects of service, their goal is to provide you with as much value as possible for the price you have already paid. And if there are additional costs anticipated, they will ensure that you are well aware of them before the service is carried out, with your consent.

Me: I think it's safe to say we're buying a service that for the most part has yet to be defined.

procarl | 29 marts 2013

The vast difference between what is included in the basic warranty and what is included in the extended warranty makes the call easy for me: I'll wait. The extensive exclusions in the extended, together with the difficulty of attributing a failure to "workmanship and materials" so far out (beyond four years) makes an extended warranty comparatively worthless, in my view.

DouglasR | 30 marts 2013

@Captain_Zap

Do you have a link to the page with the footnote, "Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington"? I'm not seeing it. The following page talks about Extended Service Agreements, but has no exclusion for Washington.

David Trushin | 30 marts 2013

Every new car sold has come with a clause in the warranty that if you fail to do scheduled maintenance by an authorized technician the warranty may not be honored. This is to prevent some review writer from running the car dry of engine oil and then claim that the dealer made false claims about the engine warranty. Usually the companies are kind of loos about the authorized technician part so that "unauthorized" owners can do their own maintenance. I'm sure that Tesla would be the same if there were people who could service the car other than them. And there will be. They (other car dealers) also sell extended coverage to cover the bits and pieces. Even those companies that include stuff in their maintenance, like new brakes ets. charge for them one way or another. I once had lifetime free oil changes that only cost me $180 every time I brought it in for one because only the labor was free. So I have no problem with the offer; I actually find it kind of attractive. I will buy the 4 years. I may even get the ranger service, but maybe not. I plan to drive my car to Chicago for the service. The cervice center is close to the mag mile and river north. (on the other hand, maybe having them come out to the house will be cheaper.)

tsx_5 | 30 marts 2013

Robert22,

I asked the same question of ownership experience and got the following response:

The reference to cost for services refers to the $600 cost for the annual inspection any additional cost associated to damage to the vehicle (collision) not covered under mechanical defect

(hmmm... My head hurts)

On the plus side, the same response says:

Currently all areas are being covered by our Ranger service. (referrin to Ranger Service in the US)

And

1.) We do not collect any data that has to do with speed or location tracking of the vehicle. Mainly the systems that we are looking at are charging and battery systems, as well as diagnostics on the motor, drive inverter, and suspension components.

(referring to the collection of diagnostic data, which he said made up most of the vehicle inspection)

And finally, of the WTF type:

2.) The service plan is required to maintain your warranty, and thus is necessary to have future software updates. We may offer some alternative plan to purchase updates separately post-warranty, but as of now, this is mandatory to receive updates.

(The Service requirement part, as stated, would be against the law - as Tesla hasn't made known any effort to get an exemption from the FTC. Given that what his response was doesn't meet the legalize in the actual agreement, which looks like a carbon copy of what the FTC suggest using - I'm guessing he hasn't actually read the document. More importantly, he is saying that NO software updates presently for cars out of warranty, so once you hit 100K you are SOL as it stands now.)

Robert22 | 30 marts 2013

I think I'll just buy the Warranty Education Tutorial, a bargain at only three grand. Why wait when you can WET yourself!

Brian H | 31 marts 2013

Extended Service Plan = Extended Warranty?

Brian H | 31 marts 2013

Robert;
Numerous responses brought to you by the letter P present themselves, but I'll not indulge them.

richardngordon | 31 marts 2013

One point not mentioned is that if you purchase the Service plan, it is transferrable to the next owner should you decide to sell the car. I had a discussion with the service manager in Denver and he did describe what is done in the annual/12,500 mile service. It involves a full inspection and cleaning of all electrical connections. In my experience with older cars, electrical connections can oxidize over time which reduces their effectiveness and reliability. Also, contacts, bushes, and brushes in electric motors do wear. This would be true of both the electric motors and charging units when decelerating. The $600.00 might be a bit high, but the reduced prepaid fees seem reasonable and a good savings. These cars are the cutting edge and they really don't know what the costs might be. Just some thoughts. They also are offering a tire and wheel plan. Anyone who has the 21" wheels should definitely consider this plan. I might consider it with the 19" wheels knowing what pot holes can be like in Denver.

bsimoes | 31 marts 2013

I have tried twice now to pay, but the little wheely thing just spins around indefinitely. There is a countdown to the number of days left. I'm thinking if I wait until it's close to the deadline, then I will receive an extra month, whereas if I pay now, I'll lose that extra time granted.

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