Submitted by zhangsteven on Fri, 2018-06-22 10:43
I had an accident in this January and my car has been waiting to be repaired for almost half a year. It parks right there in Irvine Collision which is one of TESLA's authorized body shops. I got emails from them who work in Irvine Collision and told me that Tesla sent the parts which has flaws for three times . I also contacted Tesla Customer Service , tired to tell TESLA that what I had encountered. This is a leasing car of mine, the party who hit me will not pay for the delay of that. I called (877)798-3752 TESLA CUSTOMER SERVICE BODY SHOP SUPPORT for at least 6 times . I told Ms. Leticia that I was requested another Tesla car for a transportation because of your delay. Ms. Leticia tired to contact the manager Mr.Randy Campbell of Buena Park Service Center , and he refused my request and pushed me to another service center like ping pong. I kept contacting Ms. Leticia, she said she tried to transfer my request to Coast Mesa Service Center, but I didn’t receive any calls from Coast Mesa. I contacted them again and again but no any responses from her. I twittered Tesla Service and Elon Musk on May 17. Mr. Joe C. replied me that he was seeing which parts that I am still waiting on and if he could do anything speed up ,but after that AGAIN no any news!
This is TESLA doing for all the owners who had accidents. I had a huge group of people to complain about their waiting time so long. But no use!!
For new customers who wanna get a TESLA , think about it before you get a SUCK TESLA!