I purchased my Model S one year ago exactly. At first I was thrilled and from a performance and technology perspective, the car is amazing, however, the customer support and experience have been the worst I have ever experienced for a call costing ~ $100K.
First after having the car for a week the mobile app did not work. I contacted Tesla and the dealership and was told that I should wait. I waited another week and was then called Tesla again because the app was not working. During this call I was told that the car had a recall issue and the app was inactive because it should not have been released in the 1st place. The problem was quickly resolved with yet another visit to the dealership and despite the hassle I still enjoyed the car
Second, I have been receiving invoices for my Tesla for the amount of one loan payment for the past 6 months. Keep in mind I paid for the down payment of the car and had a loan for the rest when driving the car off the lot, so why I owe a month's payment to Tesla is beyond me. I was told that Tesla decided to make a loan payment on my behalf and this is why I owe them. Did I ask them to make a loan payment? Did they ask me if I wanted them to make a loan payment? The answer to both of these is NO. Now after 1 yr they are still unable to provide proof as to why this payment was made and proof that US Bank even made a payment
Third, I unfortunately was in a low speed front end collision affecting the radiator and other damage to the fender. It sucks, but I thought, no big deal. It was minimal damage and as per the collision repair shop would take about 2 months based on other cars with similar damage due to the mishaps regarding Tesla and spare parts. 2 months is long time but I'm okay with 2 months. It has now been 4.5 months and I still dont have the car.
What a miserable customer experience Ive had with Tesla. Ive had to deal with mobile access folks, incompetency regarding the loan department and the dealership, and an inability for the Tesla Advocacy Group to get spare parts for an accident 4.5 months after the accident.
I really had high hopes for Tesla and still love the car despite not having it for the past 4.5 months but will likely never buy another Tesla again. The Porshe Mission E should suit my needs when it comes out.
Thanks a lot Elon.