Submitted by DanInSD on Mon, 2018-09-17 10:46
I ran over a nail this weekend and nobody would fix it because of the acoustic foam inside the Michelin Primacy MXM4 tires. (Costco actually tried but they didn't have the Model 3 in their system yet!) I called Tesla and they had a mobile tech come out and swapped out my entire tire with a replacement tire. (Not all areas have this and they don't always have loaners available.) Got a call today that they are able to fix the tire for $50 and have the mobile tech come back out to put it back on my car.
If the nail was 1/4" to the left it would have been too far near the edge to replace it. A new tire would cost $300 and approximately $350 to replace it. Even if I bought it at Tire Rack it would be $276. A little bit more money for the ability to use the mobile tech is definitely worth it.
I think I'm lucky that I live in San Diego about 20 minutes from the Service Center.
Great service from Tesla. Very impressed.