A rather unpleasant experience at the Tesla store this morning.
My wife and I had scheduled to test drive both a Model 3 and a Model S this morning, let me say that the test drive itself went very well and we love the cars. Before heading off to Tesla this morning, I read the news about Tesla laying off some 3000 people, though I didn’t expect for a moment that would it come to impact us this morning.
We arrived at the store a few minutes early and a very nice middle aged woman introduced herself and showed us the cars and explained the different features and answered questions. Suddenly, a younger employee comes on to the showroom floor in tears and speaks to our sales associate who hugs him, they talk a couple of minutes and he leaves. At first, we were under the impression that perhaps somebody had passed away or something, but a few minutes later the same thing happened again and by then it was obvious as to what was going.
Finally, our sales associate continued talking to us and then in the middle of a conversation with us the manager (at least I assume he that was who he was) interrupted our associate without even an apology or acknowledgement to us and pulled her aside and quit clearly let her go right there on the sales floor. She disappeared came back with her coat, and apologized to us and was escorted out the door in a state of utter shock.
While, I understand that layoffs are a sad and occasionally a necessary part of doing business, the fact is this was handled in full view of customers and while in the middle of a potential sale has left such a bad taste in my mouth I am not sure of whether to place an order or even give a store/company that much money after witnessing what we did. At the very least the manager handled the situation very very unprofessionally, but if that was the way he was instructed to do it then it is a problem with coming down from company headquarters.
I am posting this from a throwaway, because I don’t want to risk getting the other sales associate who rode with us in any trouble, he was fantastic but it was obvious that he was in a state of shock because of what happened. Should I take this up with corporate HQ, the store manager or social media? I am happy to reveal the store if enough people feel it is necessary.