I was all along TESLA customer since 2012 and currently own following TESLA products, Tesla Model S (Traded) , Tesla Model X, PowerWall, Solar PV. Now my POWERwall is DEAD and waiting for repair.
An issue occurred with PowerWall & failed to charge from SOLAR PV, Spoke with a representative and was told a part need to be replaced & was assured a technician would arrive in 5 to 7 business days. Unfortunately nothing happened for a week. I started calling them for the past 10 days on a daily basis and was hearing same response "We are waiting on Spare Part to be shipped from warehouse to Local service" . I have asked for escalation and attempted to reach Supervisor or senior personnel , Initially they refused to transfer to Supervisor and Yesterday (Mar'18th ) I insisted for a supervisor. I was told he was on another call and would call back , Nope , No callback as of today.
I had no choice, but to call back today again, I was informed today, That they are placing another order for the replacement part and shall call back to update ETA .
Had been a long time TESLA supporter and consumer. I feel i got betrayed !!
I am looking out for other options & also inquiring how to reach out to executive team . Any leads from forum members is highly appreciated .