Submitted by thranx on Thu, 2019-05-09 12:08
Back in October 2018, we ordered and put down a deposit for one powerwall. We do not have nor will we have solar (we are...elderly). But we wanted a powerwall for emergency outage, if only to run the fridge, freezer, and some portable heaters. The order was accepted without comment.
Subsequently, our order page showed an order for 2 Powerwalls. I was unable to edit the quantity back down to 1. So we waited until, finally, we were called. I was informed that the minimum Powerwall order is, indeed, two units. Why this was not (and still is not) made clear on the order
page I do not know. Neither did the representative with whom I conversed. We now await the refund of our deposit.
We are on our second model S (first one was early 2013) so I am familiar with Tesla's occasionally inexplicable procedures. But a simple indication on the Powerwall order page that the minimum order is two units would have saved both us and the company time and trouble. We will now look
into similar (and presumeably unrestricted) systems from Siemens et al. Pity.