Submitted by ricoant on Mon, 2019-07-22 10:50
So when I purchased in late April of this year, I was told that I and my referral friend would receive 5K free SC miles. So my Advisor in San Diego added my friend's code for our SC miles. It has been 3 months now and they managers have supposedly presented a spreadsheet to their regional managers with customers names who DID NOT RECEIVE THE CREDITS. Now they are telling us that the EXCEL SPREADSHEET was denied nay those same regional mgrs. I find this unacceptable and against the law to advertise this and not receive the credits. I have reached out again and again to get this resolved. As much as we pay for these vehicles and for TESLA NOT TO HONOR their advertised (at the time) offer SHOULD NOT BE ALLOWED IN ANY CASE.
Apparently someone was told that there was a "glitch" when we ordered and the referrals didn't go through. But that is not the fault of the customer and should be rectified by the company. If there is someone out there who can help get this resolved please email me at firstname.lastname@example.org.
Thanks in ADVANCE!