To recap, Tesla never reached out to me to say they had ended the annual service for which I had prepaid for 8 years. When I took in my car on 11 June for this service the SC was anything but transparent about this service but said they would "honor" it. Since at that time I still trusted the company I figured that meant alignment, tire rotation, various checks and wiper blades. When I went back to pick up my car I found that they had "checked" the horn and windows and had installed new windscreen wiper blades. That was all.
I began the process for a refund for the four remaining services that same day. I received a cheque this week but it was light by one of the four remaining services. The Scottsdale SC actually ran it through as an annual service and what I got for that was a pair of wiper blades at $250 EACH. I am taking additional steps which I have been advised not to discuss, but the fact remains that I have the most expensive set of wiper blades on earth. For kicks I called the Rolls-Royce dealer and they said they replace wiper blades for $100 for both. So 5x the Rolls-Royce price. Nice work if you can get it.
Had any of this been explained to me I never would have left my car on 11 June and instead would have pursued a refund. I suppose this is partly my fault for not giving the SC people a thorough grilling, but I felt I could trust them after almost five years of working with them and I trusted them to do right by me. They failed miserably (or very well, depending on one's perspective). What galls me much more than the overpriced windscreen wipers is the broken trust. I was an early adopter who took a chance on the company and they are still here because of those of us who did. I can deal with a lot but not disingenuousness and dishonesty and I never saw that coming from Tesla.
To wrap up, I do hope the company can make it and overcome the tendency to fly off in forty directions on fantasy projects. They need to concentrate on customer service and keeping promises now more than ever to set the company apart, and since customer service in the car industry as a whole is ghastly, it doesn't take that much effort to treat customers like human beings. I genuinely hope they can get it right, get through this rough patch, and go on to do amazing things for themselves, the planet and their customers. For now though, they will have to earn my business and trust again.