Has anyone else had this experience? (The post is a little lengthy, but I wanted to include as many relevant details as possible)
When I first built my MX back in March, I used my friend Lisa's referral link. I didn't pull the trigger on it right away, and a few weeks later a Tesla Sales rep from Buena Park, Jeff, reached out to see if I had any questions. A few weeks after that, I reached out to Jeff to make my order.
Somewhere in the process, Jeff decided to recreate my order from scratch. I asked if my friend's referral code would still be applied. He said it would. I have a confirming email from Jeff on April 16 saying "Hey Scott! I got the referral code added to your account!" I took delivery of my MX Raven on June 1. At that time, the referral code was worth 5000 supercharging miles for my friend and I.
A couple weeks after taking delivery, the miles still hadn't shown up in my nor my friend's Loot Box. I contacted Jeff and customer support. To this day, Jeff has gone completely MIA. Multiple calls and emails over the last 60+ days have been ignored.
On June 14, I got a response from Tesla customer support saying, "Thank you for your Tesla order, and I am happy to explain the details of our Referral Program. To be eligible for referral awards, all orders must be placed through a referral link." I explained that I did use the link and forwarded the confirming email from Jeff. The response was, "Thank you for this additional information, as Referral Program Support is not able to apply a referral code post-order, I do recommend following up with your preferred Sales or Delivery representative on this matter."
I've followed up multiple times and no one will help me. The latest from customer support is: "I will submit your situation for review, but please understand that this is not an area we make exceptions in and will most likely not take further action. Thank you for your understanding." What exceptions? The referral code was used from DAY ONE.
Anyone have an idea of where to go from here? TIA!