Submitted by michael.szewczyk on Thu, 2019-10-17 19:24
At my wits end with Tesla service. I picked up a brand new 2019 Model X early September. Moment I picked it up I texted the salesperson that there's a vibration in the steering wheel. Was told I would have to book an appointment through application, waited 2 weeks for Tesla techs to try to convince me there's no issue. Went to a different service center, techs said there absolutely is an issue.
In 6 weeks of ownership the Model X has already been in the shop for 2+ weeks and now on my 5th visit. This past Monday I was told was ready, which turned into Tuesday. Vibration I'm not even sure is there because as soon as I pulled out, car pulled to the right like crazy. Was told car was test driven multiple times. Not sure how this was missed?
In any case - I have yet to hear back, spent almost 5 hours on my 4th visit / time picking up the Model X to be told they had to keep it longer.
I don't understand how this is normal? 2-3 week wait times without your car on a brand new car?
When I brought up lemon laws and this being unacceptable, of course manager and techs started getting defensive and just shrugged shoulders. I don't understand.