I was told two months ago that it will be upgraded because it is not working. I am still waiting. Anyone with the same problem on their XMAS software on model X?
My sister tried successfully with her new X a couple weeks ago. Very neat!
I run that show all the time. There was a point where the mirrors stopped working because of a software glitch, but all is good post software v40.
Had a loaner for a 3 day test drive (yes we ordered one to be delivered shortly to sit beside our S100D) and it would not work in our garage, which is very large, but did in the driveway. Apparently it wants A LOT of room to trigger.
As a new Model X owner, I've run that show about 10 times at cruise ins and for my friends. Now I'm beginning to wonder how much wear I'm putting on all the motors involved. It seems like one show would be weeks worth of normal use.
mine is not working as well, I took it to the Service Center and they said they could not find any fault so it was sent up to the engineers for details.
No issues here mine works great.
When trying to activate the app make sure you are on level ground and that there are no obstructions around your car for about 4 or 5 feet. It does not work if you are parked next to another vehicle even if there is sufficient room for you to open the wings. You have to have clearance more than the opening requirement.
Jeez, now the service center has to troubleshoot Easter eggs?
if this Easter egg is not working, could it mean there is something wrong with one of the sensors? I tried it once or twice and it never worked and forgot about it. Did not really have that time to move and make sure distance was a little further. But every once in a while the right FWD won't open even if there is nothing there. It has not been consistent enough to worry about.
But now Christmas is coming....
I will have to give it another try.
I also did not think mine was working. Press the key fob only once. Pressing it more than once stops it, and makes it seem like it's not working.
I put on the show this past Saturday night, worked fine.
Played it last night. Anyway to adjust volume it was very loud?
Do you have to have Premium Upgrade Package for Xmas software to work?
Reach in through the driver's window and use the scroll wheel on the steering wheel to adjust the volume. Do it early in the show before the doors start opening.
Hey guys has anyone had it where only the music , sound is playing?
Our christmas easter egg stopped working yesterday :( It's christmas tomorrow and we were really looking forward to show our families for the first time.
Have tried rebooting the computers - no good :(
Soft reboot by holding onto mini left and right control rolling wheels on steering at the same time until screen goes black and then goes back on.
I have not tried before, but I got a software update last night (may or may not be related). When I try it I get a few notes (loud volume) of music then the headlights turn on and stay on (headlights solid on) and it just stays that way. Nothing else moves. I have tried a soft reboot. Anyone else had this issue?
I had the same problem as elvnga. Just had a number of warrantee issues fixed. The sensor in my falcon wing was loose in its mounting bracket, when it separates it “sees” the metal body panel as an obstacle, causing the passenger door to only open a few inches and falcon wing not to deploy. It is sporadic you can see the object appear and disappear in the “doors” screen. This would certainly suppress Xmas based on the clearance requirements described above. Repaired free under warrantee.
Mine didn’t work either. Was testing to show off to a friend but our Sonic didn’t perform :(. Similarly to Todd’s, it played a few notes then stopped. Was on 50.2. Just updated to .3 yesterday and have not tried yet.
Mine worked fine on the new year eve, but when I tried to show a friend and her kid today, the first time it played very sluggishly. I stopped it and tried again, and it wouldn't work after that. Tried a couple of times, with a soft reboot, still no luck :( it did just have the auto rain sending wiper upgrade installed, not sure if it has any link there...
X Christmas show is not working on our new X at all.
@miketdc - make sure you are parked on relatively level pavement with NO impediments that might be visible to the sensors. That includes bodies moving when attempting to start the show. Everyone needs to be still and standing 8 or 10 feet away from the vehicle. I've had the show fail when parked adjacent to a curb. Even though the curb was below the FWD swing.
Once you push the FOB the windows should roll down almost immediately. It then might pause for a few seconds before the music will start.
The app is VERY sensitive to its surroundings. I have had it refuse to operate when the only thing anywhere around was a small tree 10 feet away. I have had it stop working when a spectator decided to walk toward the car to a distance of about 8 feet.
I got my Model X in late June 2018. In the beginning the Christmas Easteregg worked properly also if there were trees in the near surrounding. But the problems startet in middle of August 2018. First only the half of the music played.
Later only the 4 windows opened and the first 3 tones appeared. When will this bug fixed?
@info - what software version are you on. There have been some that have killed it along the way.
I have noticed that if you stand by the side of the car (even fairly far away), it won't work.
Walk toward the front of the car...stand back some...and viola.
It works for me.
Mine works fine
Yup mine works too. 2018.34.1
Got my MX June 29
You must be on a flat surface. Make sure your wheels are straight & nothing over head or around vehicle.
The problem with our Model X is that, when we push the key, the windows go down and that's it.
So the doors won't open.
Someone who nows what this could be?
I just bought mine and tried in an open parking lot. No cars/obstructions 200ft+ or people within 15-20 ft. None of us moved a muscle... it goes right to about falcon doors fully open and the show stops. I guess IT WAS ALL JUST A DREAM. So for 112k I watched it on youtube. Ha.
Ill worry about more important bugs in my software but that was cool anyway.
@luis Was the ground level? The vehicle has to be on level ground
@triggerplz Possible it might have 0.5-0.75% grade but it was pretty flat . I'm far more impressed that it can detect slope than I am concerned it can sing and dance . I'll try on a flatter place. Thank you!
@luis One time I was on a slightly elevated surface and it stopped I moved to a flat surface and it worked perfectly, another time it stopped on me and it was because I had a bad sensor on one of the FWD’s and it was picking up that something was over head but it wasn’t, they replaced the sensor and it worked fine afterwards.. In person is much better than YouTube :-) Good Luck
Level ground -- wheels straight. Roll the windows down
I had this same problem and I made a service appointment. The staff at the service appointment pushed software to my model X, I drove home and installed it and the christmas show was back.
Try setting your suspension to Standard or higher. I’ve found that can help
My 2020 x has the same issue. Holiday worked when it was first delivered and 2x after that. Now it lowers windows, flashes lights and stops there. Level ground, unlevek ground, open parking lot, etc. soft reboot several times— perhaps it needs a clean system . Do I take it to service? Has anyone figured out to fix themselves? 2 software updates since delivery.
@Riverroad one time mine was doing that and it was found that I had a bad sensor on one of the FWD’s so it was detecting something that wasn’t there which stopped the show, once the sensor was replaced it worked, this may not be your issue but that’s what happened to me
I received the Xmas software download and my voice command has been knocked out ever since. The only feature I used the most. Now its mid-February and nothing has changed. I only had my vehicle for 7 months and I never had a car where the dealership I bought it from breaks my car?????????????????????????????????????????????
I've had a few occasions when this Easter Egg would not work . . . started but quit when windows rolled down. I think that it might be a "location" issue. I suspect that the cellular connection to the Tesla "Mother Ship" has to be strong and stable. I don't know for sure . . . just my best guess.
I believe that I have found an answer to this issue. My Model X exhibited the same issues described in this thread at random times and locations.
Remdiate 98 posted part of the solution back in 2017:
"When trying to activate the app make sure you are on level ground and that there are no obstructions around your car for about 4 or 5 feet. It does not work if you are parked next to another vehicle even if there is sufficient room for you to open the wings. You have to have clearance more than the opening requirement."
Even with this, my car would fizzle out after a few notes.
So the answer....
Make sure the suspension is set to at-least "STANDARD" height prior to activating the mode.
When the car is in "LOW" or "VERY LOW", the App would fail every time.
Evancris, had the same issues as identified here, but had not figured out that ride height made a difference. I keep my car in Low because of the shudder during acceleration when higher than that. Now I know to raise it for the dance.
You’ve got bigger issues if you’re celebrating Christmas past the first week of January.
Good pint. I have issues because I am asked to demonstrate it year around. There should be a way to choreograph it to other music or have more holidays.
Suspension rarely helps when I do the dance, but if it’s being stubborn resetting the suspension to high can do the trick.
I really hope they can add other songs at some point. AC/DC’s thunderstruck needs to be on the list. :P