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emails sent to solar support email address go into a black hole

emails sent to solar support email address go into a black hole

I have been trying for quite some time to get an answer to a pretty simple question, including two emails in the past month.

I have an Asian-styled house and there is no attic. There are half-bamboo rounds nailed directly onto the roof plywood. I need to know where the cabling for the solar shingles runs--since I have no attic will I be able to install this roof? I placed an order on the first day orders were available but I'll make other plans if the Tesla roof won't work for me.