Submitted by vbhavsar on 11. September 2018
So the day finally came to pick up Model 3 (RWD, midnight silver) after putting down deposit over two years ago for my wife yesterday (09/10). I fully paid online a week before yesterday. I got calls from delivery specialist to arrange for delivery. I opted for picking up at the local service store instead of home delivery as the service store was less than 5 miles (and most importantly I didn't want the delivery guys to mess with the car).
At the arrival, I was asked to sign papers including DMV. I was hesitant to sign the papers as I wanted to inpsect the car prior since I heard so many forums with delivery issues. My worst fear became reality. I signed and stepped out to see my car. What a beauty!! Soon though I found some major cosmetic issues in front and rear bumper. I was Ok to let that go until I saw major scratches and bumps underneath the car probably caused during shipment. I right away rejected the delivery. Delivery specialist went and got the manager. Manager acknowledged the issue and told me they will assign me new VIN. To be honest, I was very pissed at Tesla. I had super high expectations from Tesla. I asked the manager, don't you have some quality check prior to delivery for stuff like this? His response is this is the second car they are doing the delivery. Excuses ... excuses. My wife was super mad. I've been pushing her to get this car but now she is not sure. We have two toyota prius in the house and we never had such experience with them.
I will have to wait for my car again. Manager said it could be a week or a month. I will e-mail you!
Tesla, you are supposed to be the gold standard. What happened? Why are you sacrificing Quality over Quantity? Not a happy camper for sure!