According to Tesla's phone support automated attendant they are now referring customers to their 'new live chat support'. The message says its at www.Tesla.com/support
I can't seem to find it... anyone else?
I picked up my new Model 3 on 21-7-18. Cant find the "Pin to Drive". feature in the Safety and Security section on my touch screen?? Who can Help me??
Sorry meant 12-7-2018
I don't think either yet exists.
No live chat available for Canada. Now the wait times to speak with the US based customer service are greater than 1 hour!
You will need to stand by until you receive V48 or higher OTA firmware update to get the PIN and other goodies.
To get it in first wave of updates, be sure the car is on good wi-fi connection all night long. My updates
have usually come in the night and I get notification on Tesla phone app.
I've seen references to live chat in other threads but have used various Windows, Crome, Android browsers and have never seen it on the forums or account page, or anywhere for that matter.
Memexe, what is it you are looking to get answered, to be waiting on the phone for an hour?
One of the main reasons the wait times are so long is people calling about things that could be answered by reading the owners manual or reading the various threads here, over at TMC, or the FB page of the local owners club.
jordanrichard, I was on the phone for an hour waiting to find out if anyone could tell me if Brad and Jen are back together, but I never got an answer.
Its well hidden!
You need to be into US version ONLY so far
Into a sub-page of support like here
At the button, you will see a buble on right cormer
It seems to be on California time so don't expect it it before 11AM EST.
I did flag the issue that it was not availble on support page directly and only for US base. Also, it works like shit on in-car web browser
Cool find! That works
No worries, I am using it almost every day due to issues with my car...
What kind of things has the live chat helped you with?
Mice issues in car
Butched delivery attemps
Car damage issue
Autopilot purchase issue
Seat position issue
This is a part time job for me now
I saw your mouse picture....What did T say about that?
They did ask for Mobile service to came by and look. Mobile service declined and pointed to local services at Montreal. Next availability as jan 16th...so I did the cleanup, put some traps and mothball. They will try to see if damages was done.
I got really bad experience with them so far...you might want to have a quick look at the rest of the pictures...you will notice the one at driver wheel gap, probably where the mice are having access but I am not an engeneer!
For a Performance Model 3 PUP, I was expecting more overall quality.
Wow. Yeah, they've got some fixing to do....What's your VIN#?
They are supposed to fix it start of january after 3 months of waiting. Still, i had terrible experience so far!
Damn. That is a late Vin to have all those issues....sorry man!
It's there! And it works! And I got an answer to a long pending question almost instantly! Thanks so much for this topic and the thread!
Is this the correct question & answer chat location (or is there a different location) to ask, as a new — two day owner of a new Model 3 — about screen messages that popped up:
1) ! Stability control disabled (Contact Tesla Service)
2) ! Automatic Emergency Braking is disabled
3) ! Traction control disabled (Contact Tesla Service)
4) ! Regenerative Braking Disabled
Shouldn't happen more than once. Lots of advice on how to address this, mostly good. :-)
Easiest fix it to park the car and walk away from it so it locks and goes to sleep. Leave it in that state for a few minutes and the problem should clear.
If that doesn't work you should reboot it. Google for directions on that.
I need support for my order RN107588856.
How to contact Tesla support for my order just placed yesterday.
I have had success a few times already on Live Chat support. The Live support doesn't show up on the main page. However it does show up for specific support topic.
I had requested to add my referral post delivery. Live chat support was able to help me through it. I just got email from referral team that I should start seeing my 6 month free Supercharge in 2 days.
I contacted them on couple of occasion inquiring about 2018.48 update. On the second occasion, the support person said the server is going through checklist for my M3 and I should get the update soon. That night I had the update.
I used the chat feature to talk to service about an error that popped up. Someone got on immediately and did remote diagnostics within a few minutes. The whole thing was crazy cool. In my Audi or Infiniti, that would have taken at least a week to get to that answer. With the online chat, it was minutes. I still have quite a wait for physical service, but I love being able to have them to a remote diagnostics so easily.
What was the error and what was live chat able to do about it?
Used chat today. Fast response. After ordering EAP the computer was stuck in software update. Tesla fixed it.
Yes they are much faster than email. I request my puchase order doc a week ago, no response. Contacted chat and they did it while connected.
I'm getting a message that says "charging speed reduced, check adapter". The model S 75D is less than a month old and this message didn't happen in the first couple of weeks. I tried charging it in a different wall plug but the same message comes up. It's more than likely the adapter itself. What should I do?
charging at 90% at first car would be 219mi, now for the last 2 months has be dropping first 217mi, then 215mi, 213mi, now 211mi, I have a 2017 MS60, uncorked to a MS75, can you tell me was wrong, or if there is anything wrong,
autopilot functioned great during the test period but now changing lanes does not function. turn the change lane signal on and it attempts to go in the direction then turns off. art
I have a 2017 Model S 90D and delivered Feb 2017. I did not get sentry mode in the last update. How do I find out if my autopilot system is compatible for sentry mode?
yesterday my wife open the passenger door to get off the car and when she was trying to close the door she couldn't, here is what happen once you open the door the window came down as usual however it goes back up immediately, i have to lower the window close the door and then close the window, can i fix this myself or I have to take my car to the services center? need help. Thank you
You should direct your questions to Tesla... the live chat is here https://www.tesla.com/support ... there is an icon in the lower right corner during business hours (based on PST).
For service issues, you can email your local service center directly to ask them questions. Or call.
Yesterday evening I was driving to a dinner party and my screen was flashing randomly and then went totally black while I was driving. Called Tesla Service but no operator to speak to. I was just referred via automated prompts to go to Tesla.com/support
Earlier today while I was parked, the windshield wipers went on for no reason (as the windshield was not getting wet) and would not turn off until I manually turned them to OFF.
This afternoon, I was driving and the radio switched channels in its own and then the volume blasted.
What is going on? Is this a software issue? What needs to be done for this to be fixed?
I'm a little worried about the autopilot because my friend just texted me saying that his autopilot just almost crashed into a phone pole. So I asked him did the car stop or did you take over, he told me he had to take over.
Have on my dash a yellow blinking note that says software update needed. Call Tesla. Tried to schedule an appointment on my phone and says error message. Need software fix.
@jinlow123 - Autopilot is not Full Self driving (yet). You have to maintain control and take over if needed. It is really intended for limited access roads (i.e. freeways), not around town. Sounds like your friend doesn't understand the feature or where it should (and should not) be used. You might suggest he read the owner's manual section on Autopilot. It generally works well in the intended environment.
@jinlow. Really starting to wonder if there needs to be a test administered before people can use AP. It has become abundantly clear that the masses are frightened/averse to reading manuals/instructions.
They need to put out a Braille edition of the manual, so I can learn what I don't know.
I'm waiting for a model 3 with smait air suspenssion, Do you have any date to able this option?
@billlake2000, just get one of these! https://store.humanware.com/hus/blindness/braille-printers-embossers
...I do hope people don't really think that this thread is actually Tesla Live Support...but I have my suspicions.
Hell No! This ain't Tesla Live Support? I told you I needed the Braille!!
Is there any way to determine the progress of the Superchargers that supposedly are "coming soon?" In particular, Pensacola and Destin Florida have been on the "coming soon" list for over a year. They are badly needed.
my AC suddenly only blowing warm air
tried calling Tesla--no answer
make a service appt
Just curious, if you had a ford and the AC was blowing warm aair what would you do?
How apply that same logic to Tesla and make a Service appointment...
i leave the country for 10 days. should i leave the power in my car?