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What to do about Supercharger problems

What to do about Supercharger problems

I live in the San Francisco Bay Area and occasionally I have pulled into a supercharger station and backed in to charge, only to find out that the charger was not working. So that is why the stall is empty! In the past I have tried to call the Tesla help and service line to report it, but sometimes I cannot get through.

I recently found out from Tesla support that the best way to report an issue or express concerns regarding a Supercharger station or request maintenance on a current Supercharger station, email the Supercharger specialists at:

Supercharger@teslamotors.com

If you find that a station is not working or out of service, do your fellow Tesla owners a favor and report it in a timely fashion!

Mike P

jimglas | 13. Dezember 2018

good to know
I went to use a SC yesterday and the entire site (8 SCs) was ICED by a semi, I would have liked to report it

jjgunn | 13. Dezember 2018

Thx for that.

mbp11 | 13. Dezember 2018

BTW, how much does it cost a Tesla owner who does not have free supercharging to use the supercharger?

Mike P

jjgunn | 13. Dezember 2018

.26 cents a kWh in California.

looping.network | 19. Dezember 2018

Great point. Assuming a down stall has been reported is rarely good :).

I did however run into a situation where a "down stall" would actually work for some cars, but not others. Had a line of cars waiting to charge. Every new person that pulled up tried this one stall that didn't work for any of us waiting, and of course didn't work for most of them. Then one guy pulls up and talks to us about the line, and said sometimes his car seems to work at bad stalls. So he pulled in, and sure enough started charging! Several of us tried the stall again after he left with no luck, and we also suggested any new cars pulling up try, again with no luck. I called Tesla support and they showed that stall as "good" and saw the recent car's charge session. No idea why some cars work, and most others don't but very interesting to say the least.

jimglas | 19. Dezember 2018

did he have 666 anywhere on his body?

Uncle Paul | 20. Dezember 2018

Wonder if Tesla could rig the red TESLA light to turn off if the charger was not functioning correctly. Turn it back on when it has been fixed.

mbp11 | 08. Januar 2019

Update on reporting supercharger problems. I heard from Tesla support and NOW they want defective superchargers reported to ServiceHelpNA@tesla.com. I reported two non-functional superchargers at Herndon Ave in Fresno, CA this weekend and heard from them one day later! I hope they fix them!

Mike P

Renegade Misfit | 09. Januar 2019

Seems it would be a good idea to have a "report problem" "button" in the supercharger information popup on the navigation screen. Aside from the convenience, coming direct from an actual car would show that the reporter wasn't likely to be a troublemaker just trying to hassle Tesla

wang5150 | 09. Januar 2019

Or they can add the feature to simply use press to talk to Report Bug - Supercharger Stall 1A broken or ICEd, for example, and geo-tag your bug report so they know that your Tesla was actually there or close by when you reported the problem.

mbp11 | 09. Januar 2019

That is a cool idea. Does it really work? I have tried to do that a couple of times but thought I was just talking to myself. There is no response from the car.

Redmiata98 | 09. Januar 2019

If you get the car to accept “bug report” it DOES print a thank you on the screen.

mbp11 | 09. Januar 2019

I like getting thank you emails from Tesla!