Submitted by malmberg.dj on 16. März 2019
I tried to purchase a Model 3 last night. I still don't know if I actually purchased anything.
When I clicked the complete purchase button I saw a spinner while the form was being processed. So far, so good. But instead of being sent to a Thank You page it sent me to some random page with info about the different cars. I also got a pop-up asking if I wanted to schedule a test drive. I never got a confirmation email.
It did create my account, but when I login I don't see any info about the car I ordered. I just see a options to buy an S, an X, and one of those wall batteries. Oddly, I don't even see an option to buy a 3.
I called Tesla this morning and the woman I spoke to had no idea what to tell me. She said they'll look into it and figure out what went wrong.
Has anyone ever had an issue like this? Any problems with the website in general? I was excited about my new car but this whole thing has really soured the experience.