I've been trying to reach someone by phone since 3/12. Sometimes the call connects and the call center staff hang up before saying anything. I called sales and was able to get my account annotated with my attempts over to get a hold of someone at Tesla support.
February 2, 2019 Ordered Tesla 3 AWD Long Range
February 15, 2019 Paid complete amount
March 12, 2019 After 2 weeks (separated by 1 week) of repairs I got the car back with NEW issues. I picked it up after hours from their new guarded security lot.
2/9/19 - I could not take delivery of my Model 3 because the windshield was noted to have a crack at its base.
2/12/19 - I came back to attempt delivery again after they repaired the glass but discovered the windshield wipers weren't working because the service team either damaged the power coupler to the wipers or didn't fully seat them. I noticed this after driving on the freeway in the rain and having to immediately get off and navigate the roads with my head out the windows because of the historic storm that week.
2/17/19 - I pick-up the car and communicate the concerns below immediately but am told to wait for a service appointment:
-Bulging and uneven door weather seals on all doors except driver.
-Unevenly installed rear triangle window driver side. There is a bulging piece of rubber material along 1 inch of the length of the window.
-Random chirping/whirling wind sound. It appears to happen anywhere from 10-75MPH coming from the right side of the corner near windshield, maybe at the roof juncture.
-The dashboard was installed incorrectly and pinches the weather seal on the right door and part of the pillar.
-The driver side power window mount to frame was installed incorrectly and is scrapping the black weather seal (the technician noticed this when I texted messaged them unrelated photos)
You can see the photos here: https://photos.app.goo.gl/8aCucZaJXoyEKykF7
2/20/19 - I notice the rear right corner closest to the back of the car of the truck floor/carpet was not installed properly. There is a plastic cone glued to the back of the carpet that is supposed to snap into the aluminum body of the car. In this case it was glued incorrectly so the plastic just bulges off the body and is no where near the hole.
2/23/19 - Plastic creaking of the center console. I've tried to push on various panels to try to stop or recreate the sound, but have had no luck. Tried the wall that the usb ports are at, the various joints on the lids, the panels around the steering console, the dash etc.
3/4/19 I take the car to service to my overdue service appointment - I am told on the phone a few days earlier that I will need a second appointment to replace the trunk. I leave the car to see if they can repair at least the other issues.
3/12/19 I take receipt of the vehicle, they replaced the glass window seal, insulate and adjust the center console, fix the dash placement over the door seal. and replace all weather seals on the doors. I didn't notice the damage to the trunk.
3/16/19 You can see in the last photo of the album they burnt/stained the floor of the trunk when attempting to repair it. I can't believe they gave me the car back in this condition. I'm also noticing a new rattling sound at the juncture where the dash was installed incorrectly.
I've given Tesla patience and understanding about not having my car for 2 weeks on two separate rental car occasions as well as having to try to pick up my car 3 times. I love and want to support Tesla but this experience has been absolutely bizarre.