When I bought my Model S in 2014, there were lots of unknowns. Tesla was selling a 4+4 year annual service plan which I thought was a good idea considering how new the Model S was to the market and how many unknowns there were. I figured it would be a good idea. This covered not only routine inspections, fluid top-ups, but new windscreen wipers and brakes if and when needed, plus I got an annual alignment and two annual tire rotations. All in all I felt it was a fair value at the $475/year I prepaid for this 8 year plan.
On 11 June I learned very abruptly and sleekly that Tesla simply terminated this plan, this contract and kept my money. There was some subterfuge involved at the Scottsdale Service Center where they were anything but clear about what had happened and ended up conning me out of one annual service which came down to windscreen wipers, washer fluid and a test of the horn. No alignment. No rotation. Nada.
It has taken me nearly a month to get through to a human at Tesla but today that happened and I was told point blank that this service plan was cancelled. I never got any word about this. The service center never mentioned anything. I never got a letter or an email. I am in the process of getting a refund and I'm a month into that as well. With this verbal admission that they canceled the plan without notice and kept my money, I have ammunition to use in court if that's where this goes.
I am sure I am not the only one in this boat as this was a much discussed topic back in 2014. If you signed up for this program, it no longer exists but you have to file a form to begin a refund process. The form is the last page of the email they sent when we signed up for the annual service plan and it must be filled out and submitted by email. If you have the Extended Service Agreement, that is dependent upon the annual service which now no longer exists. Ergo, the EAS no longer exists and we need to claim refunds for that as well.
This was all so sneaky and dirty right down to the SC hiding information from me by abusing my trust that I no longer have any trust in Tesla and will plan to run my current car until it does and then scrap it out, but the replacement will not be a Tesla nor electric. Thats how soured I am on the experience. I felt this was one company I could trust. Elon won't respond, nor will any of the executives, so this rot runs all the way to the top. Apparently they are so hard up for cash they are now ok with stealing.