I have a 2013 MS. I want to share my experience this week at the Agoura Hills Tesla Service Center in So. Ca. This is so you know what to expect next time you are in for service. I am aware that Tesla has changed the procedures at their service centers. First, no loaner or car wash. I was given a $500 Uber voucher which I used because they kept the car overnight.
I brought the car in to have it checked over before the 4 yr. warranty expires next month. I asked to have the brake calipers cleaned and lubed, since I've had a dragging caliper in the past that wore down the brake pads on one wheel. They performed this, along with flushing/refilling the brake fluid. Cost was $165. I asked them to check the alignment, they test drove the car and decided the alignment was fine. Cost: $58.50. I asked them to fix a rattle in the lift back. They performed the repair, cost $97.50. I figured this would be covered under warranty, like in the past. However, I was told that they are not covering things like this anymore on the older cars, just on the new cars. They checked tire tread depth, apparently did not measure brake pad thickness. I requested new wipers. Charge was $9.75. I asked for new key fob batteries, they charged $24.20 for batteries and $9.75 for labor. Their hourly rate is now $195. They did not make any other service or repair suggestions, beyond what I requested.
Total cost with tax, etc. was $367.75.
So, in the past I would have paid a flat charge of maybe $750 for a two year service that covered everything. The new business model costs a lot less, as long as you don't need a lot of things done. They are now charging for every individual repair and service. I have been a loyal customer at this center for several years and I know the manager. I'm fine with how they are doing things now; I am a Tesla supporter and I want to see the company survive and prosper. I hope that this new service approach will possibly result in the Service Centers at least breaking even or better. Any comments?