Our Wall Charger (which Tesla installed at a Not to Exceed price) has failed repeatedly in just our 3 months of ownership.
My wife or I have had to stay home 4 times to get this fixed … only to have Tesla either not show up due to internal miscommunications at their end, or show up without the tools required to fix it. Fourth time happened today, and all Tesla did was leave a new Wall Charger but with no set time or arrangement to have it installed (much less the name and # of a person who would install it).
We bought a Volt nine years ago and have not once had maintenance problem with it much less Customer Service headaches accompanying it. In just our first 3-4 months of owning a Model X, we have already had at least 10 problems (including the screen going blank; the glove compartment not opening; and the Wall Charger not charging).
As we'd earlier bought the Volt, we bought the Tesla to go more electric and help move the country and world toward electric vehicles. Tesla's non-responsive and otherwise rude Customer Service undercuts that effort. Unless Tesla spends a tiny fraction of its resources into human interactions, its efforts to expand the appeal of electric cars will never climb above the 5% or so of people willing to buy them.
Steve Jobs made computers accessible for non-computer people. Steve Case (of AOL) made email accessible to non-internet people. When will Tesla make its cars enjoyable to a larger share of the population??