Submitted by mcdonalk on 25. November 2019
I have been a very happy customer with a 1.5 year old solar/powerwall system, until now. We have a roof leak, and the roofer says that 4 PV panels need to be removed for them to make a permament repair. Tesla cannot get a crew to our house to remove the panels until summer. 2020. We need the repair done ASAP. There is more rain in the forecast. The roofer can put some tarps in place, but also says that they may not be completely effective. Tesla says that I could have a 3rd party do the removal and replacement. However, if the 3rd party damages the system, the 3rd party is responsible for the damages.
I cannot believe that Tesla does not have a process in place for emergency roof repairs.
Any helpful suggestions?