"Concern: Customer states: Sometimes when plugging in my mobile charger at home the car won't charge. I thought it was my mobile charger, but two weeks ago I went to Alabama and same thing happened at the Supercharger (12/13 at around 11:45 AM. I would get the "Charging interrupted" alert. I moved from that stall thinking the stall was the problem but saw how another vehicle used same stall right after me and was able to charge without a problem. This is a very intermittent issue, for example yesterday I was able to charge my car perfectly at home with no issues."
"Inspected charger and found water in the adapter connection. Dried off adapter and charging cable. Verified operation and charger is working as expected. Technician noted: Inform customer to avoid charging cable getting wet. It will cause charging issues and could potentially damage vehicle."
What does that have to do with not being able to connect at superchargers? So we can't charge in the rain anymore...can
t get the charging cable wet? This is ridiculous.
"Concern: Customer states: Knocking/banging from under car while supercharging. Supercharging interrupted/difficulty getting working connection between supercharger connector and car charging receptical."
"Verified vehicle has no faults or alerts present. Noise while supercharging is normal and expected vehicle behavior. Heat expansion and contactors opening and closing is what is heard. This will not interrupt supercharger functionality. Verified vehicle is operating as expected. No improvement needed."
"Correction: Diverted - Customer Education"
In other words they refused to honor their own service bulletin that states the HV battery vents should be replaced with part number 1108907-00-B. And I guess the next time I can't charge at a supercharger I'm stuck.
I worked as a mechanic at a Detroit Diesel Allison distributorship for almost 25 years. Never did we ignore a factory service bulletin. We would have been fired for doing so. This is unacceptable service.