Submitted by drmortonski on 15. Februar 2020
I've had a Tesla for about 4 years, and I have been an ardent support of Elon Musk and his vision. However, lately, I've been getting less and less impressed with their customer service level. They pointedly have no way for you to contact customer service for anything other than to buy their product. When you do have an appointment, you have to wait long. Then, when you finally talk to someone, everything is via an app. They say they will contact you, or you can text them if you have any questions. But, of course, they never respond to you. They now don't even offer a rental car and don't have the courtesy to tell you if you are not going to get your car on time. Finally, they said they would email me my invoice. I have not received the invoice. Where is the warranty on my tires? And, the customer service portal only has options if you want to buy another Telsa product. Wow! Talk about stellar customer support! I have had enough of this. After buying two teslas, I'm ready to get back to a non-Tesla vehicle. I miss the service level of a Toyota. I'll probably go back to them, and just buy a hybrid until they can come up with a competitive all electric car.