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40's Need a Fix

40's Need a Fix

Lots of folks who've waited faithfully for a long time, and committed to an MVPA for a 40kWh car, and now are justifiably hurt to hear production is delayed again, while noob 85's get their cars quickly.

This gripe is legitimate - TM has made business decisions that have the effect of stringing along 40KW reservation holders. (Even if that wasn't the intent).

I think TM needs to mend fences with them. Here is my suggestion:

If you have a 40KW reservation and signed an MVPA, TM will refund your money on request, but grandfather in your option to purchase at the original price when the 40 starts production.

This would be a good faith gesture to credit supporters who've loaned them money. I think it would fix the problem and reaffirm folks' faith in the company's decency.

What do all of you think?

(Please note your res type in your post).

Brian H | 22. März 2013

mbergman & DSlagel;

Your objections and whining are almost funny. It's less than 1 year since the first customer "rubber hit the road", and almost everything being done or achieved is for the first time (by this company, and, in large measure, by anyone). The implications that TM is a cynical money-grabbing and grubbing fraudulent outfit are petty nonsense. Or worse.

mbergman | 22. März 2013

Brian, I consider your knee-jerk defense of Tesla, apparently under any and all circumstances, to be as pathetic and peculiar as the ex-nnt's continuous and wanton attacks on Tesla, and now consider you to be a worthless troll to be ignored.

georgevet | 22. März 2013

Hi, I got the red "services sign-up" button too. However, I also noticed that my status changed from something like "The Tesla factory is building your Model S" to "Your order has been submitted to the Tesla Factory". On the surface that may not seem like progress but I have to believe that initial status was a default. A status everyone gets after signing the MVPA. With the recent change i have to believe something real is happening. Or maybe I am just too hopeful.

- P3056

Chuck Lusin | 22. März 2013

Late last night, the TM side was "Updating", after about 30 min, the status changed and also the new "Services Sign" button appeared. I called yesterday, and was told that the 40 is not in production, and still no EPA rating for the 40.

tylerhen | 22. März 2013

Just as a data point, I placed my order for a 60 last month and this week got an update over the phone(I called them) that it was submitted to the factory on March 1st and they are expecting it to come off the assembly line the first week of May. I had always thought when it gets submitted to the factory, that is when it starts production and I have heard it takes less then a week to build a car. Turns out there is a queue before it hits the factory and then another queue when it hits the factory.

Longhorn92 | 22. März 2013

Here is a recap of the 60 kWh schedule:
12/7/12 EPA range announced
12/30/12 first "Deliver" buttons appeared (23 days after EPA)
1/18/13 first actual deliveries of cars (42 days after EPA)

Assuming a similar schedule for the 40 kWh, if the EPA announcement was today, we would have "Deliver" buttons appear about 4/14 with first deliveries about 5/3.

If George's post stating "customer deliveries will begin at the end of April or the first half of May" is correct, then we should hear about EPA range very soon.

Brian H | 22. März 2013

mb;
TM's position and achievements are far easier to justify than knee-jerk cynicism. The proof is in the unique success and survival of the company and the experiences of the vast majority of its customers.

Chuck Lusin | 22. März 2013

Longhorn92 +1,

My thoughts exactly. We’ll need the EPA very soon, so that the 40’s make the production timeline as TM as stated.

In George’s last blog post, he did not say anything about the 40’s, you would think that TM would know that the 40kWh batteries (which should be going into production in March), that something would have been said (unless it is not going to happen soon?).

Captain_Zap | 22. März 2013

EPA and crash ratings appeared to hold up the initial deliveries of all Model Ses last spring/summer. I think that approvals held up the HPWCs significantly too.

Maybe Tesla underestimated the impacts governmental approval times and/or the impacts of budget threats caused by our tit-for-tat US Legislature's posturing.

I think that this is a problem that couldn't be solved by "throwing money at it".

sean | 22. März 2013

I alsoI had the status change to "you order submitted..." On my 40, anyone know what that means?

eAdopter | 22. März 2013

Yes, at first the new red button gave my heart an extra tick. Then I looked at the status and for a minute hoped the change had meaning. But then I read more carefully. The previous status of "factory is building" was not correct. The new status of "submitted to factory" seems more accurate after signing an MVPA. I think all this means is that the order has been submitted, and the build has not yet begun. Sadly, nothing new or better. I suspect the status could change again once "build" begins.
On a separate note, I think the website malfunctioned and displayed the 3G service with a cost of $30 per month. I had not seen a price published before.

mbergman | 22. März 2013

Sean, I would think that Tesla is trying to be a little more accurate in their status descriptions, and that that is now the default status once an mvpa is signed.

Clearly, the previous description, something along the lines of "your car is now being built" was not accurate. I am guessing that your status will revert to that once the build of your car actually starts.

I am pretty sure that the change means absolutely nothing regarding the timing of the production of your car. Yeah, Georgevet I think you are just too hopeful.

mbergman | 22. März 2013

Eadopter, your fingers are faster than mine.

cmeyers | 22. März 2013

I went on the factory tour today and ask many people about the 40 but no-one would say anything and I couldn't see anything.

If you haven't been on the tour, all the secret stuff is assembled up-stairs where the tour doesn't go (batteries, motor and driver).

Xerogas | 23. März 2013

No 40s til Summer....I just got this disappointing email directly from a Tesla Rep today. Aaargh:

------------- from Tesla rep ------------
I just wanted to give you a quick update on the production date of your Model S. Since you ordered a 40kWh battery, your car will be produced this summer. We will begin production of the 40kWh cars starting in June and will then produce them in the order they were reserved. We look forward to getting you behind the wheel in a few months. Have a fantastic weekend!
--------------------------------------

Mark K | 23. März 2013

Xerogas - that looks like a month later than George indicated.

Either they slipped a month, or there are some earlier reservations that will ship in May.

What is your res # / date?

Chuck Lusin | 23. März 2013

If they start production of the 40kWh in June, that is 2 months later than the third delay of April 2013;

Reference: http://www.teslamotorsclub.com/showthread.php/14278-40-kWh-Delivery-Timing

Xerogas | 23. März 2013

@Mark K

My res# is 10,050 and date was July 3, 2012

I'm sure there must be plenty of other 40's whose res# is way lower than mine -- anyone care to chime in with their reservation dates?

Chuck Lusin | 23. März 2013

No need to bring that up again: here is the list from the last time: http://www.teslamotors.com/forum/forums/how-many-tesla-s-40kwh-are-reserved

Of course, some have got so pissed, that they have canceled.

Mark K | 23. März 2013

Xerogas - Sounds like you're square in the middle of the gaussian distribution of res dates.

The curious thing is the language your rep used. He didn't talk about when yours would be built, but instead referred to 40kWh production starting in June. I read that as all of them.

As Chuck says, that would be a further delay.

George last said that 40's would first get to customers by end of April. So I wrote that down as May.

Looks more like June now.

Chuck Lusin | 23. März 2013

We'll have to get a larger data pool here, and see if the 40's under reservation number 5000 are hearing the same thing.

Here is the link to the first 40 kWh Delivery: http://www.teslamotors.com/forum/forums/first-40-kwh-delivery Moving it here because it dropped to page 36.

Mark K | 23. März 2013

Fastest way to get a clear read is for a few res holders to send a one liner to ownership / rep:

"Do 40kWh cars deliver starting in June?'

Brian H | 24. März 2013

I think April will be for the assembly of the batteries themselves. The cars come later, after battery production has been smoothed and debugged.

mbergman | 24. März 2013

Mark K, I'm not sure that would give us a clear read. Reps consistently give inconsistent information. Note my post several up - my rep told me on Friday he had no idea.

A barrage of emails to George and Elon might, with an emphasis on "might", provide us with some meaningful info, though. At least their current plans, subject to obfuscation and, of course, change.

Alex K | 24. März 2013

@davidslagle | MARCH 24, 2013: Will Tesla X reservation holders start canceling their reservations[…]

I haven't canceled my Model X reservation. Sorry to see you cancel your Model S 40kWh order. I know how frustrated you must feel after waiting so long. I don't agree with your "being taken advantage" assertion since I purchased my Model S relatively late compared to you. I didn't have any broken promises - just some unfulfilled promises, which are being addressed.

DTsea | 24. März 2013

DavidSlagle: How many different threads are you going to copy and paste that paragraph to? Are you a short hoping to suppress sales numbers? Why try to talk others out of the car you have supposedly cancelled?

I have a 60 kWh model S. Best car I have ever owned.

djp | 24. März 2013

Good bye David. I will vote on your value added with the "flag as inappropriate" link

D Vo | 24. März 2013

I called yesterday. For what is worth, they told me April Build, May Delivery. Reservation# 3565, Air Suspension, 40kWh.

Longhorn92 | 24. März 2013

I received an update from Tesla today. I sent an e-mail this morning regarding lack of communication in respect to 40 kWh car production, and although not formal communication to the larger group (which was my request), a lady from Tesla called late this afternoon. We talked for quite a while about the confusion around 40 kWh production, EPA range rating timing, different answers to different reservation holders, etc. The end result is that they still seem to be on track per George's latest post (here on TM and here on TMC).

So, for now it still seems that late April or early May for first 40 kWh deliveries. She did say that the EPA-rating-to-delivery timeline will likely be more compressed than for the 60 kWh cars.

Just one more data point.

Brian10 | 25. März 2013

I got a stock reply from ownership@teslamotors.com today that essentially stated the same thing that Longhorn92 was told. The official stance is to point to George B's lastest post and state that that is all the information they have on the production of the 40's. Not much love from Tesla for the 40's...and not any clear information on the timing of production.

Xerogas | 26. März 2013

I got this email from Product Specialist Garrett Hatch on March 25.

Hi Xerogas,
I’m sorry that this has been so confusing. The 40s are most definitely not in production today but will begin production in June. If you have any questions or need anything at all between now and your delivery, please do not hesitate to contact me directly. Have a fantastic day.

Best,
Garrett

Longhorn92 | 26. März 2013

Xerogas: this is exactly why my e-mail request to Tesla was to provide a formal communicate to all 40 kWh reservation holders (with signed pre-MVPAs). Each of us seem to be getting different answers depending on who exactly we talk to. I wouldn't even call George Blankenship's forum posts last month as formal communication. In fact, the last formal communication from Tesla regarding the 40 kWh production was on 12/3/2012 when they sent an e-mail to us ("40 kWh cars will begin production in March 2013. Deliveries will begin in March/early April"). Obviously, this has slipped at least a month, but again, a forum post is not an acceptable form of communication given that not every reservation holder reads these.

Chuck Lusin | 26. März 2013

@Longhorn92 +40

June might be for Xerogas's car. An official notice is in order here.

Captain_Zap | 26. März 2013

We had similar confusion when Mr. Blankenship made a statement about a 4-6 week delay on Signature deliveries last fall.

Some Tesla reps interpreted the statement to mean a total of a 4-6 week delay from the original delivery estimate. Others interpreted it to mean an additional delay of 4-6 weeks on top of the most recent delivery estimate that we received. Another interpretation was that it to meant another 4-6 weeks from the date of the announcement.

I understand your frustration. If it helps any, I can say that we are all happy owners today. You can check out the threads back in September, Octover and November and see for yourself.

larryh | 26. März 2013

Probably doesn't mean anything, but my status has changed back to the factory is building line.

Longhorn92 | 26. März 2013

Mine as well.

Vevans2 | 26. März 2013

My status has changed to factory is building model s

eAdopter | 26. März 2013

Mine too. This is in line with the thoughts I expressed earlier about Elon's recent tweet. I think (and hope) the anouncement on Thursday could be related to 40's production. TM had told us 40kwh battery production was scheduled to begin in March, and maybe the batteries are ready for the production line. Fingers crossed.

Brian H | 26. März 2013

Unlikely. What would 40s have to do with Elon's money-mouth-match comment? Nada.

murraypetera | 29. März 2013

Looks like I may hav found a fix for the 40

BMW may deliver this sooner the way things are not going. It may be time for a switch.

http://insideevs.com/first-batch-of-bmw-i3s-in-us-will-come-equipped-wit...

EpicCombover | 29. März 2013

I just received a call from Tesla today and they are again estimating mid to late summer for delivery of the 40s (for all 40s and not just my configuration in particular). The rep had no updates/comments regarding the email George sent out in December about the March/April deliveries or any updates/comments about George's post last month about it slipping only about a month.

The rep also wanted to know if I was interested in upgrading to the 60.

eAdopter | 29. März 2013

Late April deliveries are still planned if testing goes well. The first 40's quietly rolled off the line on 3/28 according to a reliable source. Stay tuned... I think we'll hear good news from TM after they have a chance to test the cars. We're almost there :)

Chuck Lusin | 29. März 2013

Nice, tuned in to eAdopter! Let us know bro!

murraypetera | 29. März 2013

They love to push the 60s when speak to them but they never offer an incentive to make the move. After all the delays you would think they would be a bit more proper in regards to this. I am sure I am not the only one who was Tesla crazed fan who is starting to get angored. I'm am at this point starting to feel used.

First off the assembly. I can only hope so except I have lost any faith. I will at this point only believe it when I see it. I can no longer trust the words of Tesla after being so mislead so many times.

Brian10 | 29. März 2013

eAdopter, I hope that your source is reliable. Any news on the 40's from Tesla would be nice (and a refreshing change). Good news on the 40's would be even better.

Arondaniel | 29. März 2013

Suggestion for Tesla regarding 40kwh cars:

Email.
Your.
Customers.

DTsea | 29. März 2013

murraypetera. the incentive is you get your car sooner.

mbergman | 30. März 2013

C'mon, EAdopter. April Fool's Day isn't till Monday. You had me going there until you said "reliable source" in conjunction with Tesla. No such thing, unless you have a direct line to EM.

EpicCombover | 30. März 2013

DTsea - if that's the case, Tesla should have been open from the beginning and stated that the people who reserved the 85s and 60s would get priority in delivery. What's the incentive for us to give them a $5000, interest free, loan for 2-4 years if we could have just kept our money, invested it, and wait until late 2012 to make a reservation for an 85 or 60 and get it 3 months later? This defeats the whole point of calling it a "reservation".

Tesla needs to be so much better at their communication - internally and externally. The reason we have heard so many conflicting messages about the 40kwh deliveries from Tesla's customer service reps is because they are like us - they are totally in the dark about this just as much as we are and everything they say is just speculation. That is completely at the fault of the senior leadership team at Tesla.

ChasF | 30. März 2013

+1 @Epic Combover

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