Just took delivery of the Model S 60kw Tech on Thursday 5/2 morning. My high voltage charger was not installed yet so it was plugged into a 110v outlet overnight. Friday morning, the car wouldn't recognize the key fob, and I couldn't unplug the power cord. I unlocked the car using the iPhone app, and was finally able to get the plug out. However, dash showed "key not inside". Called Tesla support and they told me to place the key fob at various places around the car while pressing on the brake pedal. Finally it worked when the key was placed on top of the trunk. Went back in the house to leave one key fob at home, when I came out, the car wouldn't recognize the key again. Had to repeat the exercise of placing it on top of the trunk and step on the brake to get it to recognize it.
The car was parked for ~4 hours at the office, I had to go run an errand. Car wouldn't recognize the key again. Chicago service center told me the best spot to place the key is in the cup holder, no go. Went to Ace Hardware next door and picked up two fresh batteries for the key fob, replaced battery, no go. Tech was adamant the 2nd key would fix the problem... well, the 2nd key was 30 miles away at home. Called my wife and had her drive to my office with the 2nd key, still no go. Tech was out of ideas and I had to leave the car at the office. Called my wife at the end of the day to come to my office a second time to pick me up.
Since my schedule didn't permit me to meet Tesla ranger for service on Saturday, they told me to leave both keys inside the car, and lock it using the iPhone app. They would unlock the door remotely, try to fix the car in my company parking lot. If it cannot be fixed on the spot, they would do a "tow and recovery". I hope if they end up towing it, that they will bring it back to my office when done.
Everyone in my office wanted to go for a ride on Thursday when I first brought it to my office. And everyone was laughing at my $80K dead paper weight by end of Friday. Tesla really needs to figure out a solution for such simple and stupid problems. I can think of two easy ways to get around this:
1. The iPhone app is already controlling the car... why can't it be used to start the car? I think the key fob range is very similar to Bluetooth, perhaps the phone can be used as a key fob, too.
2. Put a PIN number system on the screen so the car can be started by punching in a code. A high-tech car like the Tesla Model S should not be so completely disabled because of such technicalities.
3. if Tesla does not want to implement either one of the options above, then just make sure the key fob is rock solid and fool proof. I've had a number of keyless cars and never had such problems.
Despite the problems I've had, I still LOVE the car and look forward to getting it back on the road.
If any one had similar problems and have any easy solutions, PLEASE share.