I'm trying to buy some items from the Tesla Shop, but I'm getting the following error after trying with 2 different credit cards:
There was a problem processing your payment. Please check and try again or contact your bank. For further assistance, contact email@example.com (Error code #KR36)
I called my credit card company and they said they didn't see any charge attempts on their side, which means it must be on Tesla's side. Has anyone else experienced this problem?
Same issue here.
Same for me.
Same here. Looks like a website issue.
Yep. Been going on for a week.
Sent an email to OnlineOrders@tesla.com on Jun 29th.
No reply yet.
I still cannot get through AND I also can't order the Wall Charger at the Service Center. lol
I'm amazed that it's this hard to hand over my money to Tesla. This hasn't been a very good first experience for me since I'm a new owner! :(
I have the same issue. I tried with 2 different credit cards.
I was able to make finally my order yesterday.
Still same error since 1 week !
I have had the same experience. Let's Tweet Elon about it!
I too am experiencing this error with multiple cards and shipping addresses.
Just a me too. Multiple cards, multiple devices and browsers. Bank says everything checks fine on their end, check with the merchant. No response from OnlineOrders@tesla.com.
That is normal when using credit cards. Better accept Bitcoin payments.
Same problem here.. emailed firstname.lastname@example.org and also called.. They could not help me on the phone they said my email was forwarded somewhere... I used discover card and Discover said that the transaction was authorized but then Tesla did not complete the transaction.
Bit amateur to have this issue at a company this size..
Apparently the Tesla shop is still offline. Have been trying every day for the past week.
Same here. Is anyone home??
no clue from corporate on how to handle it.
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I'm having this problem today too... tried several cards from different banks, and also tried on different devices, different IP Addresses, no matter what I do I get that same error code.
UPDATE: I contacted online sales and they responded to my email in about an hour telling me they fixed something on my account and to try again. I went back into the store, logged in under my Tesla account, and the transaction went through first try. :)
Same issue here. Tesla online sales do not even respond after writing 2email during last 2 weeks. Very poor service.
Same issue here all day even using other credit cards from different banks. Trying to order a Keyfob. I sent an email to the email@example.com with no response.
Looks like they still haven't fixed it.
I am having the same problem...
I'm having the same problem. Anyone know what the problem is?
Use Firefox web browser, Tesla webpage has issues with safari and other web browsers.
I am trying to order a 14-50 adapter for my new Model 3 and it doesn't matter what browser I use (Safari on iOS, IE or Firefox on Windows), when I go to checkout I get the spinning wheel of death forever and I can't complete the transaction. Not very encouraged about my first buying experience!!!
Same issue here
Currently having that issue trying to order the winter wheel and tire package.
Having the same issue. Trying to buy the full self-driving update but they don't want to take 6k i guess.
Same issue. Trying to upgrade EAP to FSD...
Tried again this morning and got this message:
An error has occurred, you will be upgraded within 48 hours
"Thank you for contacting Tesla about your online order. We have received your inquiry and will get back to you in the order it was received. We appreciate your patience while we work to respond as soon as possible.
Please visit our Tesla Shop Support page for answers to frequently asked questions.
The Tesla Team" -
I did not have time to click send button as I received an answer))))) Thank you a lot Tesla
Same issue just now. Two different credit cards, two browsers, two different IPs (work & home), same issue. My credit card company is evening processing the charge from TeslaUSService and then immediately I see a refund of the same amount.
Well, it is now 2020 and this issue seems to be unresolved still. Happy New Year, everyone!
same here cannot place an order
Same here. Car no longer comes with a NEMA 14-50 adapter and you can't buy one on line, and its out of stock. WTF Tesla!