Submitted by aaron.shimizu8 on 01. Mai 2019
I originally drove a 2013 Model S. In December 2018, in order to take advantage of the Federal Tax Credit, I traded in my Model S for a Model X. My sales person promised me 3 years of free supercharging (which I have confirmation through text message), which has never been put on my car. I have tried for 5 months reaching out to my sales person and his manager. In the beginning, I would receive messages back saying that they are working on it, but for the past few months, no response. I've spoken with several customer support reps that all point me back to my sales associate.
I received an email from a customer support supervisor saying that my 2013 Model S was never set up for unlimited supercharging and because of that, I do not qualify for free supercharging on my Model X. Didn't all 2013 Model S's come with free unlimited supercharging? I know for a fact that I never paid for charging.
Has anyone else encountered this issue or a similar one? I'm trying to get this resolved out of principle. At this point, I'm tired of wasting time and energy looking for resolution and want nothing to do with this company.