I ordered a model 3 in Italy March 15,2019. I am already a proud owner of a Model X for over a year. The order process went ok, some issues but now it has entered the twilight zone. In Italy government passed a law that allows me to get 4,000€ instantly off the car for an electric car and 2000€ additional if I bring a qualified ICE car for trade in which I have.
The model 3 arrived at The Tesla office about a week later and is sitting there in the parking lot waiting for me to pay. Tesla has been unable to provide a valid invoice so I can pay for the car. They put the 4000€ rebate but is unable to put the line item for the trade in of 2000€. The story of why has been changing and the latest is that their IT system does not allows them to enter the trade in and they are waiting for the US corporate office to update the system. No date for this Gad been given. In the meantime I get calls telling me that they understand if I cancel the order.
I have had many calls and in person discussions with the local Tesla office in Italy and they just blame others with no timeline for resolution.
I find it very strange the whole issue and the lack of sales and customer management which has me losing my faith on Tesla and its mission which I have been an ardent supporter.
I have sent messages in various ways (social, email, even LinkedIn) directly to executives and no answer.
Any ideas, I don’t want to chance the order and while I could forget about the 2000€ I don’t understand why I should.
Anyway has any contact or suggestions to get attention to my predicament. Never had so much trouble giving a company 50,000 euros.