Submitted by RedTeslaModel3 on 18. Mai 2019
About to hit 30 and my suspension gave out on the 3. Car was drivable, just had to deal with squeaking noise while waiting for an appointment within a week. I was shocked when I found out that my car was ready for pickup couple hours after dropping off. This is Tesla at Tyson in Northern VA. Both upper left and right control arms are replacement. Car completed with courtesy checked, allignment was performed due to suspension replacement. They also performed a special equipment sound test and fixed my windows due to wind noise detected.
I was a bit let down when I heard Tesla loaner was not available. They sent to Enterprise table within the service center. Turned out enterprise carries ton of Model S 75D. I also was worried that suspension would be on back order for months, boys am i wrong.
The service that was performed on my car is day and night different from a year ago where take a week to fix minor issues, tesla loaner was out, and had to drive a bmw (lol).
Thx to the Tesla team. Tough to find a positive story on place like this. Folks been complaining on forum with negative experiences. Any one on side line still debating anout Tesla but worried about service, here was my story. Tesla at Tyson is the bussiness on the east coast.