2 weeks ago I asked Goodyear to perform an alignment on my vehicle (always have done a great job). After the alignment was completed I started receiving steering errors.
I drove my car to service in Henrietta and was told the steering rack needs to be replaced and the cost would be around 3800 with tax. I contacted Goodyear and explained this happened immediately after the alignment and was told they need to inspect the car.
I asked service to replace the rack and not to wait for the inspector because they had not contacted me for 3 days. That evening I was told I need the driver side tie rod replaced. I asked service to replace both (only $90 each and no extra service charge).
The next day service called and apologized due to diagnostics errors, my problem was a ground not the rack.
The next day they performed an alignment and delivered the car to me last night.
I ordered a driver side upper door hinge (loud click), they installed 2 tie rods, diagnostics, model x loaner for 1 week and did not charge me any labor. The total cost was a little over $400.
Great job finding the correct issue and very nice of them waving all labor.