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first 1,000 miles driven

first 1,000 miles driven

First 1,000 miles driven in my Tesla S, yay.
The car has been fine for the most part, and I enjoy driving it a great deal (driven over 400 miles in the last 2 days alone!) but two issues keep popping up (quite literally):
* Squeaky brakes
dunno what's up with that, tesla looked at it once and re-seated brake pads on front wheels, it
didn't help much.
It happens at the last moment when you let off the brake pedal a bit before a complete stop, but it's annoying as hell
* door locks
- passenger side handle extends, but pulling the handle does nothing.
Rebooted the car (press both scroll-wheels at the same time, hold for a couple of seconds),
pulled the handle from the inside, then tried from outside and it started working again
- new bug (that one is a bit scarier): rear passenger door just opened on its own for no apparent reason.
I was pulling into the garage and stopped completely at the time, let's hope it doesn't do that
while I'm driving.
I'm not saying handle extended, it propped itself open as if you pulled the handle.
No one was in the back or touched it from the outside.
Didn't call Tesla yet, wondering if anybody else seen this before.
* BT doesn't pair with the phone
seen it a couple of times, rebooting the phone usually helps, although I had to reboot the car once to fix it

The door handle bugs are a bit worrisome, my kids are usually on back seats, and being completely locked out is another concern.
They are fancy high-tech handles, but I'd really prefer something completely mechanical or at least a mechanical override.
You can still make the handles flush with the body, but that's once piece that has to work 100% of the time and work reliably.

Michael23 | 11. November 2012

I thought the door had to be opened mechanically? How could it pop open by itself? That is scary.

sergiyz | 11. November 2012

@michael
No, it's an electrical mechanism.
It pulls down a window a little (since it's a frame-less window) and releases the latch, then the door just opens.
There's nothing holding it in place once the latch is released.
When you close it, the latch engages and the window is rolled up.
I guess that's why they made it electric in the first place (frameless window).

Michael23 | 11. November 2012

Oh I see, it seemed like it took a lot of force to open it so that's not good if it automatically releases for some reason, Definitely tell tesla about it.

STEVEZ | 11. November 2012

The only one of your door glitches I've seen in my first 1000 miles is the one where sometimes the handles extend but don't respond to a tug to open the door. I've had to resort to locking with the key fob and trying again; so far it's taken no more than two tries.

tranhv68 | 11. November 2012

sergiyz,

I have nissan GT-R and my high performance brakes make the exact same noise at the exact same time. Maybe that's why the brakes are able to stop a 4700lb car in 110ft.

As for the other stuff, sounds like software bugs that need to be ironed out.

Thanks for keeping us updated on any owner problems.

P85 #8282

Mark K | 11. November 2012

Sergiyz - on the rear door issue -

1. Did it just unlatch, or did the door also spring out half an inch?

2. Car was stationary, right?

3. This happened spontaneously, right?  

4. Were you able to hear the latch motor actuate when it happened?

5. What, if anything had you operated on your door or the lock system just prior?

This can be a faulty handle sensor, or a firmware bug, or even supply noise that aliased the sensor input.  For example, you open one door and that glitches the sensor for another.  The info above would help TM diagnose it.

As far as safety, I think the firmware overrides door operation above a certain speed, so it's unlikely this bug would manifest while driving. (Sounds like no one has seen this either).

The servo doors are an engineering flourish that doesn't register with some customers, but is very cool to others.

It is not surprising to me that there are teething issues wherever TM has innovated.

It's quite important that you tell TM about it so they can chase the bug down and kill it.

From what I've seen so far, TM has shown a strong commitment to robust design and execution. They seem very motivated to make these points rock solid, so I would think they'd be quite interested in understanding your experience.

It's sounds like you enjoy the car a lot. In my experience, when a product achieves greatness, we tend to be more annoyed when minor points distract from the joy of having all its virtues.

Thanks for post, and very interested to hear if you have any other observations.

Brian H | 11. November 2012

You had a poltergeist passenger, which let itself out? Any mysterious noises and lights in your house?
<8-0
:D

rmitchum | 11. November 2012

Perhaps just Nikola checking out his namesake? I'm sure he approves.

sergiyz | 11. November 2012

@mark k

The car was stationary, the door unlatched and sprung out about half an inch.
I've checked the manual, all doors unlock once you put the selector in the park position, but are not supposed to prop themselves open.
So, what I did exactly is pulled into my garage and put the selector in the "park" position.
New development - the front passenger door won't open from the outside at all.
It's now stuck for good.
The door handle extends every time, but the door won't open when pulled.
I can now only open it from inside.
Rebooting the car and open/close with the fob (tried it multiple times) didn't help.
Tesla phone call time, now that I can reproduce it at will...
The rear door didn't open on its own again yet.

p.s. my energy consumption went thru the roof in the last couple of days, feds probably think it's an illegal growing op ;)

electricblue0303 | 11. November 2012

In terms of the door opening on its own, I say there's a ghost in the machine!

sergiyz | 11. November 2012

I wonder how many lines of code handle those doors, plenty of space for ghosts there ;)

nickjhowe | 11. November 2012

@sergiyz - in one of the videos @cinergi posted over at TMC it shows the driver door popping open when he unlocks the car using the fob - that is the door doesn't just unlock, the door opens on its own. Seems like yours is not an isolated occurrence.

mrspaghetti | 11. November 2012

@sergiyz

I've read that the doors on the Model S take a little more force to close than some others. Is there any chance that the last person to close the door didn't quite get it all the way shut?

sergiyz | 11. November 2012

oh, another observation - when anybody opens a charging port by pushing a button on the charger (either Chargepoint or native Tesla), the charging port opens on the next car too !
I've seen it both at the factory (service center) with a bunch of cars lined up for charging (HPWCs spaced about 7-10ft from each other), and seen it on my own car when someone next to me pushed the button on the Chargepoint cable, and my charging port opened up.
There's a warning on the console that your port is open, but I was a bit surprised to see how sensitive it was.
I thought it only worked from inches, but apparently it will pick it up from several ft.

Mark K | 11. November 2012

That actually helps a lot. The fact that the passenger door sensor is stuck in an inoperative state will help TM identify the failure and replace the errant component.

Given that two different sensor-read failures seem to have occurred on different doors, (one didn't sense, and the other falsed) it seems like a system-level issue.

There is a microcontroller that manages the central locking system. Although it's possible there were multiple sensor failures, the probablilty is much larger that an element common to both doors is at fault. This points more to the central locking module.

It could be a simple defective part, or a more subtle problem with inadequate noise immunity, or an abnormal load on a common bus making communication marginal (if for example, each door is a node on an I2C or SPIO serial bus).

Please query the TM tech when he fixes it, and let us know what the cause was.

Very interested to see that TM gets to the root cause and quashes it.

vouteb | 12. November 2012

key is how quickly Tesla resolves this and if its a manufacturing flaw.

Volker.Berlin | 12. November 2012

vouteb, quickly enough to have the solution in place before they start shipping cars to Europe! ;-)

Bill Tracey | 12. November 2012

Hi Sergiyz driven 1100 miles since I got the car ( 9 days ago) 120 miles per day commute, have the same issues with the brakes and the Blue tooth????

sergiyz | 14. November 2012

Called Tesla on Monday, stopped by at Fremont service center (factory) same day and was out in about 90 minutes.
They've replaced the door handle and sensor on the front passenger door, and it has been working fine since.
The brakes still make the same noise, but they said they know of multiple similar cases, and it's probably related to the fact that you're barely using the brakes because of regen so they don't have a chance to burn in like on an ICE car.
We'll see if the annoying sound goes away, I think it's getting better (at about 1,300 miles now).
On my way to Tesla my instrument panel started displaying random artifacts (video memory corruption), and maps got stuck on the 17" display (car position is not updating, navigation doesn't work).
It looks like the navigation app has some kind of a bug that corrupts video memory on the instrument panel.
We had to separately reset the instrument panel (two top buttons on the steering wheel) and the main display (two scroll wheels) to make it all work again.
This is the first time it happened, not a major issue yet. You can reset them both in-flight, btw.
Another issue - I've noticed the valve on one of the tires is leaking air (hissing sound as air leaves the tire).
Turned out to be a loose valve. They've tightened it, and it's fine now too.

The Tesla guys are absolutely great, painless experience and no running in circles.
If there's an issue they fix it on the spot.
Hopefully I don't have to visit them too often although I enjoy seeing new cars lined up on their parking lot (tens of them) being prepped for delivery.

Brian H | 14. November 2012

sergiyz;
RE: brake noise. At the risk of being too obvious, why not do some 60-0 runs and see if it goes away? Or drive for a day or two with regen off?

mrspaghetti | 14. November 2012

What about the rear passenger door? That's the one that spontaneously popped open according to your initial post. What did they say about that?

Volker.Berlin | 14. November 2012

As a non-native speaker, I wonder what might be opposite the rear passenger door? The rear driver's door? ;-)

JohnQ | 14. November 2012

@Volker.Berlin
Indeed, there is the rear, passenger side door and the rear, driver side door.

Volker.Berlin | 14. November 2012

JohnQ, you cheated by adding "side" to the expression. Now it makes sense but isn't half as funny as without. I presumed you Americans had backseat drivers... (which you have, at least in your language, I know!) ;-)

JohnQ | 14. November 2012

@Volker.Berlin, yup, I definitely cheated! Now I'm waiting for Brian H to swoop in and tell me that the "driver side" should be hyphenated to "driver-side" or some such.

pilotSteve | 14. November 2012

@Volker.Berlin you crack us up! :-)

Brian H | 14. November 2012

There's a true rear driver door only for autonomous vehicles.
;p

Ohms.Law | 14. November 2012

Body

Oops, sorry. Wrong thread.

dahtye | 14. November 2012

I experienced the stray pixel issue on the speedo display that was cleared up with a reboot of that display (pressing the two upper steering wheel buttons at the same time).

I also experienced the Bluetooth not connecting issue. This persisted for about 4 days but was cleared up by a reboot of the console screen (pressing roller buttons on steering wheel at same time for some seconds).

I have experienced not being able to open the driver's side door - but it only lasts about 3 seconds - most of the time it's almost instantaneous that I pull on the handle and the door unlatches. But on occasion, I get a delay. 3 seconds doesn't seem that long, but it is a "frantic" 3 seconds there I'm thinking I won't be able to get in.

I've also experienced the charge door not opening in a timely fashion when pressing on the charge cable button - this occurred twice over about 20 charge events (about 10% of the time).

I do hear the brake noise a slow speed, but also attributed it to the fact that I rarely brake hard - I've noticed rust colored spots on the brake discs - could be a contributor to the squeak?

Just today I confirmed the USB ports work and I can play music from a USB thumb drive - quite a nice feature.

By the way, I've driving about 1,100 miles over the last 2.5 weeks that I've owned my P85 Model S.

Brian H | 14. November 2012

dahtye;
See above; try breaking in the brakes! Blast the rust out. Seems like that might be worth doing monthly.

portia | 14. November 2012

I have just over 500 miles now, and have seen this problem twice, the left side of the instrument panel is usually set to display Media (what song is playing now, with a random album cover, since it was not really a song, but a lecture), disappears. I forgot that you could reselect that side, and lived with that for a few days, then read the forum and the manual to figure out how to do that, (Left thumb wheel, push and hold, then roll to select) I thought I must have pushed it by accident, but it happened again and I am pretty sure I did NOT do the sequence to set it to nothing, since it was actually kind of hard to press and hold and roll by accident. So, anyone else saw this?
at least it's easy to set it back now that I know how.

Andrew18 | 14. November 2012

It is almost as if each of these cars has its own personality.

Brian H | 14. November 2012

Your Personal Gremlin!

Andrew18 | 14. November 2012

I hope mine are nice, yet I will have no hesitation killing them all...

Mark K | 15. November 2012

Sergiyz - wow, service within 90 minutes sounds pretty good.

What did the techs say about the rear door self-actuation incident? (I take it you haven't seen that again).

sergiyz | 17. November 2012

@mark

Correct, I haven't seen it again, and Tesla couldn't reproduce it either, so we've left it as is.
I wonder if it was partially related to the faulty sensor on the front door, but only time will tell.

sergiyz | 17. November 2012

@portia

Are you playing from BT or Internet when it happens ?
BT requires you to push the play button after every car start (kinda dumb, I hope they are fixing that).
For Internet sources like Slacker, a reset of the central console resets your current station, so until you select it again going thru the menu, it won't even switch to Slacker via the scroll wheel.

Peter Spirgel | 17. November 2012

So far only 600 miles but I've had to reset my touch screen twice to get my iPad to pair and the dash twice to remove the pixilation that just appeared from nowhere. Still can't get slacker radio to work. A few other minor bugs that I'm sure tesla will fix soon.

rloehler | 01. März 2013

I came home this evening with 996 miles on my odometer. It started me reflecting on my first 4 weeks in the car. Some thoughts:

1. Cost of driving 1000 miles: $35 Savings versus my old ICE $155.00

2. City/Open Road driving ratio: 90/10

3. Overall ratings for type of driving: City 9/10 Open Road 9/10

4. Mechanical issues requiring repair: (1) Driver's door handle

5. Incidental issues I've also noticed that have no bearing on my love for the car:
1. Acceleration whine
2. Rubbery odor from wheel wells (Air suspension?)
3. Lower windshield distortion
4. Variable "vampire" loads
6. Service experience: A+

7. Delivery Experience: A+

8. Times I've passed gas stations smugly: I lost count!

9. Times I've used the smartphone app: 3-4 times each and every day

10. Times jaws have "dropped" in the presence of my car in really funny and embarrassing way: 4-5 times this month alone.

11. Least well published supercool feature of the car: Voice integration with slacker

12. Most overhyped feature of the car: For me, the frunk. I don't really use it that often. I've found the hood is too delicate to open/close often. Plus, there's already tons of cargo space in the rest of the car.

13. Most anticipated feature of the car I haven't been able to use: Supercharger (none yet near me).

14. Thing I notice more often now: The noise and exhaust odor of other ICE cars

15. Feature I don't miss even though I thought I might when I did not select it: Pano Roof

16. Most useful safety feature in the car: HD back up camera

17. New software feature I'd most like to see: New apps for touchscreen. Love to see one for MOG or Spotify or weather

18. UI feature most need of improvement: Web browser could be zippier with more features

19. Most important hardware capable feature not yet available: Wifi tethering

20. Best ergonomic discovery that I learned after 4 weeks of driving. That I should really be sitting higher than I was.

21. Best carwashing technique: (1) The Junkman's two bucket method, or (2) A touchless auto wash near my home, then a leaf-blower blow-dry.

22. Most underused connectivity feature: USB ports

Conclusion:

Since the first day I sold my ICE and started driving Model S, I've never looked back. This is the greatest car I've ever driven, bar none. If you're currently waiting for your Tesla to be built, get ready for an exciting, breathtaking ownership experience. If you're still undecided about putting down a deposit, don't even give it a second thought.

#5696
VIN 3xxx

c.bussert67 | 01. März 2013

You nailed it, Rloehler!
People watching is some of the best moments owning an S. To see their reaction when they walk by and do a curious peek thru the window. The one that got me recently was the guards at my work. They are always serious. Check badge, wave you thruough, next...
Well this last time I saw him crack a smile as I silently roll up to the gate. He just had to ask me about the S! Got him! LOL He said the car blows his mind!
I've got over 3000 miles on my S now and I've done lots of stress tests on it in order to get my confidence in the car as far as mileage and cruising ability at california highway speeds. My worst has been 322 Wh/mi for the 600 mile trip to vegas and back, pushing into the high 80mph speeds. Overall avg speed was 61.6 due to traffic.
So my new thing is how low can I make the Wh/mi go. So I skirted the freeway on side streets posted at 50-55 mph. my last 100 mile effort has netted me 280Wh/mi!(that's on par with Ideal mileage) I used 100 rated miles covering 100 miles of actual road. I'm basically still getting Rated mileage even after you factor in the 'vampire' losses at night and I use the remote app to heat the interior before I get in the car! Pretty darn good if you ask me! Broder, eat your heart out! LOL!

Brian H | 02. März 2013

Cn, you da Mileage Mastah! All Hail! :)

c.bussert67 | 02. März 2013

No master, just doin proper tests. I use averages and round trips. It takes the anomalies out of the equation. Sure, I got worse mileage going to Vegas than coming back. Same as my work route, I only use 20 rated miles covering 60 going to work, but it all comes back climbing home. Overall tho, my best has been my 280Wh/mi by staying off the freeway.
You don't get an official speed record without going both ways and averaging to take out the variables. One way trip tests bug me, almost as much as typos bug brian... almost. ;-)

Brian H | 02. März 2013

Cn;
typos don't bug me. Misuse of wrong words, now ... I sometimes tend to lose (not "loose") it. ;) Play with words is fine and fun. That's why I'm attempting to popularize "goose pedal", for example. \9-p

DouglasR | 02. März 2013

@Brian, it's much worse to misuse the right words! ;)

Brian H | 03. März 2013

DR;
Ya, I was pondering that, but I just can't de-oxy the moron.

DBT | 03. März 2013

I would guess Tesla is putting a performance brake pad in. That's good. I know Americans associate brake noise with brake failure but this isn't true. Cold rotors + performance compound = noise. Same thing on $70,000+ BMW's. Enjoy the braking power.

tvntesla | 03. März 2013

Have almost 6,000 miles on mine. The only thing that doesn't work for me is the voice command. I will bring it in next week. Other than that, it's a fantastic economic car. To add to the list of @rloehler, the one item that I love most is that I now can back it up into the garage and then open the door into the house without bringing the CO exhaust that I used to have with the old Mercedes. There is no noise and no exhaust gas in the garage anytime, so there is no necessary ventilation needed before going to the house.
I have a reservation for the Model X, but I am thinking a lot these days, whether I should get the 2nd Model S (3 month wait) or wait for more than a year for the Model X. Both have advantages and disadvantages. Anyway, sorry for being off topics. I hope that @sergiyz can get the mechanical problem fixed soon.
Just to compare, I used to have a brand new VW Jetta which suddenly had a total and complete failure of the transmission only after few thousand miles. The car stranded on the highway and had to be towed. The defect parts were replaced on warranty. It's normal for all new cars to have mechanical defect, not just Tesla. Enjoy.

nickjhowe | 03. März 2013

@tvntesla - stupid question, but I assume you are on 4.x software; that's when voice commands were introduced.

tvntesla | 03. März 2013

Yes, I am on the latest 4.2 software with the voice command. The microphone works fine for phone, but voice command doesn't work 99.9% of the time. If it does recognize my navigation command, it totally misunderstands the address, even if the address simply is "San Francisco" or "Stanford University". I know that I have to hold the button and speak clearly, but it doesn't work for me. Asking it to play something like Mr. Musk did never worked. I have given up using voice command and will bring the car in for a check. Not a major problem at all, just that I love to have the convenience of using voice.

Brian H | 04. März 2013

@tvn;
How to put this delicately? Um, ... do you have an odd voice?

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