Submitted by greg on 28. Juni 2013
I thought I would voice my concerns about my issues and in doing so will cause change for the better, below is my email that I wrote to my delivery experience specialist:
I wanted to start to the point, this experience has been the most disappointing car experience I have ever had.
The problems started with delivery being changed over and over, when the car arrived it had been damaged.
The car has damaged to the rear bumper, front bumper, passenger fender and wheel. I didn't buy a damaged car or repaired car and this is what i am getting, i don't want to hear anyone making excuse that its third party shipping. If you don't have a reliable shipping company then Tesla needs to resolve this issue cause I will not be the only customer with this problem. I was really excited to purchase the car but this experience has really upset me, nothing has gone right with this purchase. I know the service center is working on getting me new parts which has made me happy that its not being repainted at a body shop and that all parts will be new but out off all the cars 5 cars i purchased since June 2012 this will go down in my books as the worst experience. I like what Tesla is about as a company but I can't recommend a product that has issues like these, I am even more frustrated that i can't voice my concerns except going on Facebook and other social sites to get my point across. I was so frustrated that I told the service people i don't want the car, i want a new car or my money back.