Submitted by rch1708 on 15. Januar 2013
I recently reserved a MS production slot but have not had any email confirmation, although my MyTesla page is showing a sequence number. So I checked my spam filter and it seems that emails to my private account have been bounced because - according to my email ISP - they have an incorrectly formed senders address. For anyone "in the know" the details are:
12/01/2013 14:33 node4.mailshover.nl 1Tu29b-0003GE-90 email@example.com robert 18.104.22.168 mail1.bemta8.messagelabs.com 0 0 Rejected Sender's domain is missing DNS records reject cannot-mail-sender
12/01/2013 14:37 node2.mailshover.nl 1Tu2DO-0000Ns-38 firstname.lastname@example.org robert 22.214.171.124 mail1.bemta7.messagelabs.com 0 0 Rejected Sender's domain is missing DNS records reject cannot-mail-sender
12/01/2013 14:45 node7.mailshover.nl 1Tu2LC-0008Ss-EM email@example.com robert 126.96.36.199 mail1.bemta8.messagelabs.com 0 0 Rejected Sender's domain is missing DNS records reject cannot-mail-sender
Apparently its the wwwNN.sjc05.teslamotors.com bit that's causing the problem. I've switched MyTesla to use my work email, which doesn't reject these emails, but I've lost a number of emails that were bounced by the spam filter - I can see the rejections in the spam log. Maybe one of them was my reservation confirmation?
I've written to the Tesla Europe email address asking for anything important to be resent but I've not heard from them yet.
Anyone else had the problem? I wonder if this problem is why some people have not seen invitations to complete their orders?