Submitted by christine_orita on 20. April 2013
I would like to hear how other Tesla owners' experience is with the Costa Mesa Service Center.
I had a crack in my windshield and was told to take my car in for them to check it out which I did.
Then they told me they would have to contact HQ to see if it would be covered and someone would call me back with the info within the next day.
No calls after a couple of days. Called them back and was told they had to get a hold of someone else who had that information.
When they finally tracked that person down and they told me it would be covered, they said it might take a couple of weeks to get the windshield in.
It has been 3 1/2 weeks and no news.
You would think they have service issues documented in their system:
1) so there is no need for them to run around and find who took the case in order to get an update.
2) so they can follow up with status on issue
I also purchased floor mats and nobody called me to say they were in until I called them.
I am still waiting on my parcel shelf. It has been well over a month since it has been paid for.
I feel the Costa Mesa Service Center is really not on top of things.