Submitted by aniketsaha on 16. September 2014
So my wife, 1 month and 3 year old daughters and I go to get our Tesla MS (85KWh) at the Syosset Service Center on September 13. Everything went smoothly. We go home. It's pouring rain. Then couple of hours later, it's dinner time and we decide we will celebrate by ordering in from our favorite Thai restaurant. Thirty minutes later I head out (in the rain) to get the food. It's pretty dark. There's construction on the road, but it's not too bad. Then it happens---I go over a deep pothole that I couldn't avoid and immediately the two right tires are flat and almost shred. There must have been a sharp metal object in the pothole that did this.
I pull over into a parking lot. Luckily, I had the 24 hr Tesla Service Number and I called them. They towed the car to the Service Center and gave me a ride back home. That's part of the roadside assistance program. So nothing crazy there. The person on the phone tells me that since the Service Center is closed on Sunday, they will not be able to fix the car before Monday. I had no issue with that, as long as it was fixed.
My wife, in the meantime, is understandably upset and wondering whether this is a bad omen and if we should reconsider the purchase. That's a whole different topic.
An hour later, the service manager from Syosset calls me and says that he will personally open the center on Sunday and get a technician to evaluate and fix the car. I ask him how much this will all cost. He says that even though tires are a 'wearable' item and not covered in the service warranty, he cannot, in good conscience, charge me for tires that are literally not even 6 hours old.
The next day, the car gets delivered back to my home with brand new tires and a new wheel (the front wheel was also damaged). And my wife is happy too.
What more can I ask for. ....