Submitted by krispercy115 on 31. August 2018
I got the notification from Tesla to activate my system yesterday so late in the afternoon I turned on the breakers to the gateway and the inverter as per instructions. System showed it was producing altho only about 1.3 kW bc was late in the day. Around 9:30 pm all the power went off in the house (but the neighbors all had power). On the main electrical panel, all the breakers were now off (everything was on before). Unable to reach Tesla - their Customer Care line said they were closed. Southern Cal Edison said they showed us having good power to our meter. Tried resetting all the breakers but left the Gateway breakers off because my sister thought she smelled smoke. Spent the night without power until the electrician who did the install responded to me early this morning (I happened to have his number & had texted him last night) & said to turn the Gateway breakers on, which restored power. Very frustrating to be without power on our first night with our solar & Powerwall and not be able to reach anyone to tell me what to do. Hoping they will send someone out today to figure out why all the breakers got tripped last night - seems like that shouldn't happen, right?