Very disappointed with PowerWall support. Have two incidents open and can't get anyone to call or email me back.
When you call PW support, the Solar team picks up (rolls over to them), they have little luck getting a PW tech on the line.
Have sent emails numerous emails to email@example.com with no reply as well.
Have experenced a few anomolies during receint rain storms, one of the reasons for buying, and can't get answers.
Even escalited through My Tesla to Executives with zero response.
DIdn't used to be this way.
Thanks for the great support.
@kirk-mason I agree, something seriously wrong with the Tesla-Energy support, which has degraded recently. I recently had an issue during Winter snow storm, and never got a response, but was able to get assistance from our PW2 installer, that helped.
Thanks a lot for the nice support and quick response.
I put up a $500 deposit for a Power Wall in February 2018. I was told I would get a panel. Now I find out there is no installers in WV. I have tried numerous times to get my deposit back. How do I get the $500 I gave you back. Needing money , mine!!!
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Trolling Spammers Flagged!
@Tesla-David - too few of us on this forum to stop it.
Would liike to fnd out more about your Powerwall 2. Would you be interested in naming me as an agent in Belize?Henry Lawrence
If the forum moderation is a reflection of customer support, really makes me wonder about where this product and company is going... this is why I only bought one PW2 for now.
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POOR SERVICE SO FAR. Only after a few days on solar system installation, inverter died according to basic tecch support over the phone. After 1 month wait for a tech to come and diagnose the faulty inverter, then another 6 weeks for replacement inverter to be swapped. I just ordered a Model Y and very worried the same low quality customer service is going to be with cars, I hope not. I was told by visiting tech that it will only be 2-3 days wait for replacement to be installed since a local tech can do it, instead of waiting 1 month