Submitted by cossserban on 22. Mai 2019
I have a 2016 90D with 14K miles. I responded to Tesla’s “offer” to trade it in for a newly refreshed Model X with the $20K value for the P version included at no cost. In spite of a very poor trade in value I accepted and placed the order n April 25. Got the “R” reservation number, awaiting for delivery schedule. Since then no information! No feedback in the website “my account”. checked several times with the sales management here in Miami, they cannot get any information either! I sent two emails via the “contact us” option of the website with absolutely no response. Musk wants to cut costs and reduce/eliminate the sales offices leaving everything online, but from what I see their online system is at best mediocre, with poor interactivity with the customer. Is my experience unique? Does anybody have some suggestions?