Submitted by DerekS on 19. August 2019
It is very sad to see how poor Tesla’s service has gotten. I have owned a model S for over 6 years, and in the last 1-2 years, it has gone from outstanding to “I am not sure I can recommend this company any more.” No one answers phones in Vancouver, and no one has gotten back to me despite my leaving a message first thing this morning (and one this afternoon) about a significant concern I have about the 12V battery they replaced last year (suddenly a notice saying I need to replace it again right before a weeklong road trip). I had a similar problem trying to get my yearly service this year, although obviously this time it is more urgent and therefore more of a problem. Is this a Vancouver issue only, or is it that bad everywhere? I expected some change with the introduction of the model 3, but this is untenable in my opinion, causing me to re-think continued support and future purchases.