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Pre-owned Title/Registration Nightmare

Pre-owned Title/Registration Nightmare

I recently (12/10/2019) bought a pre-owned Model S from Tesla. I live in Kentucky but drove to Sanford/Orlando to take delivery and drop-off my trade-in. It's one-month later and I still can't Title/register my car. When I took delivery, I was given a packet of information that the Tesla store stated contained all the information needed to title and register the car in Kentucky. On my first trip to the DMV, they said "Where's the Title???" (the physical title is needed for registration in Kentucky, even when bought from a dealer) and I was sent on my way. Phone calls to Tesla said "you should be receiving a FedEx with additional documents". One month later, no FedEx, no documents, no Title and no registration. More phone calls to Tesla last week and I received a second temporary tag, but nobody seems to be able to help actually locate the title or move things forward in any way. The most frustrating thing is that nobody seems to be able to tell me who's job it is to handle this.

Does anyone have contact information for someone at Tesla that has more seniority than a telephone support-tech or a desk-worker at the dealership? While the people I talk to are nice, they haven't been helpful in resolving my issue.