So I scheduled an appointment through the app for 2 or 3 things I needed to get done. Upon first showing up, I mentioned that I thought I left my keycard there the last time I went for a tire rotation. Assuming it had been thrown away or lost, I asked if there was a way to make a new key. He reached down, pulled out a ziplock bag with my name on it that had my keycard inside! He said "This has been here for awhile, but we kept it for you." Awesome!
They reviewed the things I wanted done: tire rotation, fixing a taillight that had moisture in it, and clean my A/C along with replacing the cabin filter. He checked my tires and verified what I suspected: they need replacing. I told him I would hold off (I plan on getting the cheaper Continentals as discussed on another useful thread), so he obviously cancelled the tire rotation portion. He said they would replace the taillight as part of the warranty, put a cleaning foam in the A/C to get rid of the mold/mildew, replace the cabin filter, and also change some pins in my charging port per a service bulletin at no cost.
I decided to wait there and from the app, it showed that my car was in service and even gave me an estimated time it would be done! This was a new feature from the app that I didn't relaize was there. They finished even earlier than the estimated time and only charged me $115 for all of the above! Not only that, but I could also pay for service from the app using Apple Pay. Another really cool feature! Wow!
It was a great service experience. Everyone was very friendly and I was once again happy that I'm a Tesla customer. So, shout out to the Indianapolis Service Station!