New to the forum, curious how has your repair experiences been so far? Any SW features removed?
To all Tesla owners, perhaps some specific for 2016 and later P100D owners, but maybe any car owners below...
Up to 6 of my personal friends and coworkers over the past 4 years have purchased seemingly increasing sales volume Tesla Model S's, surely a fun ride with newest technology features that I'm sure everyone on this web site is more knowledge than myself. So I pulled the trigger and bought a top-of-the-line 2016 used floor model P100D from in-stock inventory with the original sticker listed $153k with all of it's options from San Diego. Having a discount since it had more than 100 miles on it, and reading and discussing with friends about what seemed like a history of happy customers buying a line of cars that have held their resale value as well, I didn't even have a chance to see the actual vehicle before I closed the deal as I was on travel, but rather simply trusted sales. At a price of 4 times your basic electric vehicle, I'd heard that the customer experience and maintenance would pay for itself. Even if these cars were still fairly in prototype phase or repair worthy, since they have recently upgraded to 8 cameras and are still awaiting federal approval for autopilot features and other SW add-ons I'm sure, once these rolled out as a purchase option, things would pay for themselves and warranty would prove worthwhile, eh?
After arriving back in town and being delivered the car on Jan 4th that was purchased on Dec 31st, I figured it was final and ready for the customer with any and all options, both SW and HW installed, at the time/mileage of the DMV title transfer as explained by the delivery agent. For example, even though I thought I saw on the web site that all P100D's had 'ludicrous' installed, this car also had it, whether or not that meant I was going to blow through my performance tires once a year instead! But I sure loved the ride and I hope others have to.
The issues so far....
1. Side-view mirrors not working:
We're now almost 2 months later, and as far as I've noticed, there have been at least 3 SW updates while I sleep comfortably at 2AM, so far seems like a list of various feature improvements that didn't concern me. But I contacted repair center on Mira Mesa Blvd regarding the side-view mirrors, most importantly the driver's side, where sometimes I didn't even noticed that they did not extend out into position until I was already on the freeway ready to change lanes! What a potentially dangerous issue! I thought it might be a mechanical failure, but the repair center already admitted to me to be a SW failure, and I was told to wait for a SW update coming soon. The solution is to push the retract/extend button multiple times while driving, typically 5 or more, until finally it extends completely out to position. No SW fix yet, anyone else? Going to see if I can get it repaired today.
2. Sunroof stopped working:
I'm not sure which one of the 3 or more SW updates caused this, and I have yet to find the time during my work week to make it into the repair center, but has anyone else had their sunroof recently stopped working? I know it worked at the time of delivery, but we sure had a lot of rain in the past month, so I have to make it in to get that looked at. I noticed this not working about 2 weeks ago after one of our big rain storms here in San Diego. But then I called yesterday and they were able to fix it on the phone why I was driving! We'll see if it happens again.
3. 'Ludicrous' removed from the car:
This seemed a bit crazy if the company wants to maintain an image of customer satisfaction. Apparently, 'ludicrous' was an option that costs $10k, and the car was delivered with it at the mileage specifically filed with DMV when the title was transferred, but it has now disappeared without customer notification sometime in the past 2 months. I emailed the delivery agent about it, is that even legal since it affects the resale of the vehicle? Why would they care except to piss off the customer? Here was the short conversation below...
Question to the delivery agent:
Regarding the Model S P100D delivery, as a used car purchase when we accepted delivery, the statement was made that a feature called 'Ludicrous' acceleration was included in the installation of the vehicle. Perhaps you might recall the 'Merry Christmas' comment that because it was already installed on the floor model vehicle, then as a used car purchase the option was permanently installed w/the vehicle? For some reason, the later SW updates seemed to have removed that feature which I had thought on the web site back in Dec it was stated that all 100D's included that SW option. Now, the rumor is that instead it is a SW feature which costs on the order of $10k to purchase instead. Is that true? Would Tesla have the ability (or the right) to remove SW features after delivery of a used car purchase?
Regarding Ludicrous, at the time of your purchase Ludicrous was an option, an option which you did not pay for. I remember telling you that your car has this option now and it was not removed prior to delivery so enjoy it, but as it was not in your configuration, it could be removed at a later date. I also mentioned to you that Ludicrous is a $10,000 upgrade. Therefore, since the Ludicrous option was not purchased, it was removed from your vehicle by our headquarters.
And an attachment was sent listing a set of options that were included with the sale of the vehicle, whether or not the SW had these options correctly or incorrectly installed at the time of transfer of title.
So my questions for everyone are:
1. Has anyone else gotten any price discounts/rebates when their automobile features have stopped working, or..
2. Has Tesla removed features that they may have claimed were not paid for after the time of delivery?
In general, the product surely is a fun car, but given my experiences so far in the past 2 months at the extremely high top-end cost of this product, I don't think the company wants to maintain a good customer relationship for their long-term success instead of recoup-ing initial investment costs perhaps. But, perhaps I'm incorrect and have approached these repairs incorrectly? Looking for advice from others on the forum... thanks!