Screen Replacement after warranty

Screen Replacement after warranty

Hello Tesla Fam,

I am waiting to get my screen replaced and was told it was back ordered, has anyone recently get it replaced? Being out of warranty and it being a brand new screen would I get like a 2 year warranty or something in case it goes out again? Screens are not cheap. lol

jordanrichard | 06. März 2018

No, the warranty is the standard 1 yr/12,000 mile warranty. Just as every other car company.

Personally I completely disagree with this. If it is the same exact part that was put on/in the car at the factory and they were confident enough in that said part to warranty it for 4yrs/50,000 miles, then why are they not willing to back that part up with the same warranty?

Toscanodev | 06. März 2018

they just contacted me and told me it was 2 year warranty or 24k miles. Just thought id update incase anyone else is concerned.

TheOx | 06. März 2018

Great news. Thanks!

phat78boy | 06. März 2018

May I ask what price you were given?

Toscanodev | 06. März 2018

Honestly I don't have an accurate number but I believe it was average like 1k-2.5k with install, almost like buying 2 tablets or ipads

ATCRomes | 06. März 2018

Why does your screen need replacement?

Haggy | 06. März 2018

The battery and drive train have a separate warranty. Aside from the suspension and steering, most other things that can go wrong won't have anything to do with mileage. I don't see why Tesla has a mileage limit in general rather than a straight four years for parts that aren't subject to wear and tear from motion of the car itself. Somebody who uses the screen just as much in terms of hours but lives where traffic is heavy might get to use the screen much more under warranty.

I don't think "because everybody else does it" is a meaningful answer.

ANTHONYROSEJR | 07. März 2018

A friend of mine just had it done. I believe it was under 1k

trevor58 | 07. März 2018

Beat me to it, @Haggy. I agree completely. What makes any sense about a warranty for a touch screen involving 24,000 miles??

Silver2K | 07. März 2018

if i remember correctly (i may be wrong), the $1k price is based on just replacing the LCD or board and the higher price is based on replacing the board and LCD. the older cars (correct me if I'm wrong) lcd and board are replaced as 1 and newer cars starting in 2015 (earlier?) have a separate board and screen and can be replaced separately.

TT knows best here | 07. März 2018

@Silver2K - Well, I don't know everything on this :)

Originally if the display went bad, Tesla replaced the entire MCU module (CPU, display, network, amplifiers, GPS, and a bit more). About a year ago they came up with a way for service to just replace the display, and the price when down dramatically. I think the MCU is $4K, and replacing only the display around $1K (from other posts - I've not priced them). There is quite a bit of labor to remove the MCU as much of the dash requires disassembly. I've done some of this work, and it is a pain. I think the MCU must be removed to replace the display (more labor). I expect the techs work a lot faster than I do, but far from a simple job.

@trevor58 & @Haggy - On warranties, time used would be a better metric for various non-mechanical components such as the display. Aircraft uses this technique, but it's a total nightmare. Every component gets an hour rating before the part must be inspected and/or replaced. There is some attempts to align timing (i.e. 100 hour inspection, 1000 hour maintenance, etc.), but if you replaced a failed part between timings it should go for the time-period of that new part, now out of sequence with other parts. It makes sense considering the safety concerns and that most big planes are multi-million dollar investments. For a car, keeping track of the records for each component in each car would be a database dream, but not very practical. So automakers just use miles for warranty and for various maintenance steps. It makes it easy to administer and easy for the consumer to understand.

SUN 2 DRV | 07. März 2018

"So automakers just use miles for warranty and for various maintenance steps. It makes it easy to administer and easy for the consumer to understand."

And realistically there is an approximate correlation between miles driven and operational hours.

kenc_24_7 | 15. März 2019

How about for used Tesla’s? Is the screen covered in the extended warranty?

rnt97 | 17. März 2019

The screen in our 2014 Model S just failed for the second time in 4 months. Totally dead/black - no control for HVAC, GDO, vehicle controls, etc, etc. The first time this happened was in November. After several days of trying without success to get a service apt or even an email response, my wife just drove the car into the Sunnyvale service center and they immediately agreed to fix it and gave her a loaner car. It took them 10 days and they charged us $2501.27. Now it has failed again after less than 4 months. | 17. März 2019

@rnt97 - That's a pain. Check what the warranty is on replacement parts - I'd hope at least a year, and if so, they should fix the 2nd failure for free.

Bighorn | 17. März 2019

Yes, there’s a warranty on replacement parts of at least 12 months.