I'm probably a month away from needing my tires rotated (around 6500 miles) so I called the Rockville Md Tesla service center (about 5 miles from my home) to find out what the deal is.
They charge $75 for the rotation and balancing of two wheels. Total time about 45 minutes. Seems a bit high but overall not bad.
Thoughts?
0
Comments
"Unfortunately tire rotation is not covered under the vehicle warranty. It is a maintenance service. The tire rotation costs $52."
1. Free
2. $52
3. $75
Perfectly clear. ;-)
Get a pneumatic gun for the bolts
Loosen nuts on wheels on one side
Lift car
Remove bolts
Switch Tires
Switch Sides and repeat
Total time 10-15 minutes
Total cost: $80-200 depending on what equipment you buy
This is what my service orders have looked like for all 3 of my requested tire rotations thus far:
Concern: Customer: requested that the tires be rotated
Pay Type: Goodwill - Service
Corrections: Tire Rotation
rotated all 4 tires per customer request
Complementary car wash makes it hurt a little less
I know there are other options out there, but I'm happy because of the inspection done by Tesla folks and complementary car wash.
BTW my rear wheels were at 5/32 after ~12k miles. Tech told me I'm about half way through on my tires already
In general -
I'm ok with paying as long as I know there's no subjective determination of who gets charged or not.
Someone mentioned that these complementary service is paid out of a limited goodwill dollars that's given to each customer. If that's true, I ran out of that kitty because of all the fixes on my car - that's not fair either, my previous 'goodwill' service wasn't because of my fault.
To be clear - I value rules and I value equality - so whatever the rules, apply them consistently across all customers equally and I'm satisfied. Even if it's for something as simple as a tire rotation.