Yes, this is my first post. Yes, I have pictures.
I took temporary delivery of my M3 a week and a half ago at Owings Mills, MD. I'm a Day 1 (standing in line) reservation holder, was invited in the spring to configure, but was waiting on the AWD info. Once I knew that, I was ready to configure for that and then realized it would put me over the limit for the MD rebate based on my current configuration, so I decided to configure for the RWD and save the money for a Model Y if I liked the M3.
Delivery was scheduled for 7/21 and everything looked to be on track. Thanks to many of you whose posts I've been reading for months, I knew what to look for. We were disappointed that they made us sign the paperwork before actually checking out the car, but they assured us that we could rip up the paperwork if there was a problem. We inspected the car (even using a flashlight) in the VERY bright showroom, and were very disappointed to see a badly misaligned (sunken on one side) hood and numerous very small scratches on the hood and trunk. We were given the option to refuse delivery, or let the SC fix the problems which they assured us could be fixed. We really thought that the hood was easily fixable and that the scratches were minor and should be fixable, so we accepted the car.
We had 3 great days with the car before returning it to the SC. They fixed the misalignment, but it had to go to the body shop for the "paint defects." Then they said that the body shop said they had to PAINT the trunk and a panel next to the trunk over the window to fix it. I was shocked and kind of sick because were really thought the scratches were minor, and we would NOT have accepted delivery had we thought it needed to be painted. I was afraid that maybe they had done something to make it WORSE which required painting, so my husband checked it out at the body shop. Turns out it had to be painted not because of the scratches, but because there were CHIPS out of the paint on the trunk and where it meets the panel over the window. We never would have accepted it had we seen the chips. I haven't seen it, so I can't say how we missed it, other than it was so bright in the showroom it made it hard to really see (as counterintuitive as that sounds) and we were focusing more on the horizontal surfaces and less on the vertical ones. I really don't know how we missed CHIPS.
The body shop also said there were other defects on the trunk paint, and painting it would fix that. (But in the bright sunlight, my husband had trouble even seeing those defects - I think the metallic blue hides these imperfections somewhat). SC said this was really the only option to make this right. I asked if they could give me a new car, and they could not because I took delivery. At that point we didn't think we had any options other than to have the two pieces painted.
It's still in the shop and I hope to get it on Friday.
This has been terribly disappointing and really makes me feel sick. The SC has been great and we are hoping Tesla will make this right for us. But we are really kicking ourselves and think we should have rejected the delivery (and would have had we seen the paint chips). Part of me thinks this is terrible of Tesla and that I'd prefer "good" over "fast" and the other part of me acknowledges that this is what happens when you buy something as new and revolutionary as the M3 and we knew that risk when we signed up. We want to support Telsa and what they are trying to do, but we really wish they'd realize that sending out cars with flaws like this might hurt them more in the long run than selling lots of cars fast will help them in the short run.
Trunk scratches (note that these are MUCH more apparent in the photos than to to the eye): https://www.dropbox.com/s/gm8zr40lvj72ltc/IMG_3449.jpg?dl=0
Hood scratches: https://www.dropbox.com/s/24kkvw50y6dejgy/IMG_3443.jpg?dl=0
Hood scratches: https://www.dropbox.com/s/rfwrvz8ixh0apek/IMG_3439.jpg?dl=0
Paint chips: https://www.dropbox.com/s/5681pix6rd23xi7/IMG_0251.jpg?dl=0
One suggestion I have for others - take delivery on a weekday when the SC is open. That way if there are paint issues, they can try to correct them before you have to decide on taking delivery or not.
Bumming in MD...