After waiting for months for my M3, I was told my car was ready for delivery on 08/12. On the day of delivery I got a call that they found a dent on the left fender during inspection that they want to get fixed before delivery. I was a bit disappointed but happy that they are being thorough.
I was then told that the car would be delivered on 08/15. I was happy that it didn't take too long and reached for delivery. When the delivery person (Beverly) came out and took me the car, the first thing that struck me (and my wife) was that the car seemed dirty. Like someone washed it with water after it had a lot of dust accumulated on it. There were small dried up drops of dust all over the car. I pointed this to Beverly and she said that the cars are parked outside so they get dirty. She did assure that it will get cleaned. I was a bit annoyed about the casual manner but was excited about the car so didn't fuss about it.
We started doing paperwork and one of the forms she had was for registering a used car with DMV. She asked if I was buying a used car to which I answered an annoyed "No". She skipped that doc saying it might have been put there by mistake. She then went back to finish the paperwork but came a few minutes later and said that I would need to sign the other document as well. When I asked why, I got a very weird response. She said that this was a "service/demo vehicle". I lost it and told her how ridiculous this was that they are trying to sell a used car and being so casual about it. I asked if I could speak to her superior and was introduced to Timothy. Timothy did everything he could to make the matters worse. He said that it was an "inventory" vehicle that matched my config and they wanted me to have the car soon. He then asked if there was anything wrong with the car. I could not believe how he was trying to downplay the fact that this was not a new car.
At this point Mr. Timothy started playing the blame game and explained how everyone except him was at fault. I had heard enough and told them that they need to get me a new car and soon.
This whole situation has left a bad taste. I am fine with delayed deliveries or manufacturing glitches or even a small manufacturing defect that shows up in a car. I have backed Tesla because I think they are doing something good. I believe they are taking us into the future.
But if the company is going to lose the ethics and get down to shady sales practices, then it will hurt the brand much more than everything else combined.