Roadster

Refund on Tesla Roadster

edited November -1 in Roadster
I thought i could reserve the new roadster with a 5,000 deposit and I must have misread the form. Ive tried several times to contact tesla for a refund but no replies. Any ideas?

Comments

  • edited October 2018
    @jim: it’s $50,000. Might want to call your credit card company; I’m sure they’re happy to reverse an accidental charge that magnitude. Surprised you didn’t get a phone call from them immediately after making the order online.
  • edited October 2018
    5k starts the process, but yes, it takes 50k total to make a reservation.
  • edited October 2018
    I think i made it clear that i know the deposit is $50,000 but there isn't a place to request your refund on the 5,000 is my point. I've sent multiple emails bu no response so i am going to just talk to my credit card company to reverse the charge.
  • edited November 2018
    I'm might soon be in that situation. How was the outcome of your refund ?
  • edited February 2019
    I reserved a Roadster in April of 2018.. I Canceled it on 9/19/18 after many long calls in very long call queues. They said the refund would take between 30-60 working days. On 10/26/18 I got my $5K credit card deposit back. I have yet to see the $45K wire back. The good news is for some reason the 888-518-3752 number answers in minutes now.. I call all the time, the story changes.. First they say the wire happened Nov 7'th, I say, no money in my back, can I get the FEDwire IMAD # to find out what went wrong?? Then they say, Oh, didn't go through will re-submit, Feb 7.. No money, call again, person on the phone is trying but can only pass messages to finance, can't talk to any level up, ever.. Then they send me a FEDwire record with an IMAD #, my bank tells me that's a record of sending them the original $45K. They send me some other text that my bank says doesn't show a transaction.


    Very unprofessional, and troubling handling of the matter. I have filed a complaint so far with, FTC, BBB, AG, send a note to Tesla's Board through the web site, No help. The Better Business did get them to say on Feb 8 that they have queued up by $45K wire transfer, it will take 7-10 business days.. No money..


    I have lost all faith as Tesla as a company. Anyone know someone to call to put pressure on them to give me my money?????

    Thanks,
    Jon
  • edited November -1
    "Anyone know someone to call to put pressure on them to give me my money?????"

    Yep, they are called lawyers. You're going to have to sue them at this point for your $45k.
  • Hi Jon -

    I was wondering if you ever received your refund.

    JT
  • edited May 2019
    I would have to say that Tesla's handling of our money and now theirs is quite questionable. I have
    sent the $250K on a "Founders Series" roadster to them. I have had no "thank you" and had to
    ask local Tesla Sales to find out it the money had been received. I question their level of customer
    service. Sorry you are getting jerked around on your refund. Asking for a refund is a consideration
    of mine.
  • Attention Roaster buyer Payments: My money for the Founder's Series Roadster was received by Tesla on May 10th and haven't received the promissed email 18 days later. I have called and was told that Tesla received the wired deposit on May 10th. I called today and the Tesla representitive said that my "Order" will continue to reflect "Awaiting Deposit"on Tesla.com until the car goes into production! What the Hell is that BS!? Has this been the experience of other buyers with payments?
  • edited June 2019
    All of these is why I cancelled our Roadster order. Tesla showed no appreciation. Their product/technology is indeed great, but that doesn't mean they can ignore customer service.

    On the other hand, our deposit was returned back to us within 5 business days, $5K via credit card and $45k via wire.
  • edited August 2019
    Made a roadster reservation, paid the full deposit.
    6 weeks no confirmation, no nothing.
    Wrote 2 times trough my account. No reaction.

    RIDICULOUS

    1 more week and I will cancel.
    How can a company be so stupid to treat their customers like shit?
  • I do not think "STUPID" is the correct word to describe Tesla Customer Service. ARROGANT for sure, stupid no. I just do not understand why not send a "monthly communique" to alleviate customer dissatisfaction and continue the peaked interest in this roadster. In this modern day "instant everything", communication is vital, especially when dealing with the high income / high net worth customers like us who are accustomed to Instagram, instant feedback on social media, texting, and so on. When one person places a deposits of $50,000 and more for a car that is still not in production, a streamlined customer service should be in place to keep the interest at high. I joined the select few in "Good Faith" when I placed my order. I remain truly amazed on how ignorant they are in doing business with the elite. I am keeping my order in place, however I am very disappointed with the way the upper management is handling this issue. It is no wonder the stock price reflects their ignorance and their arrogance. I sold all my Tesla shares. That is too bad, just because I used to believe in their visions.
  • edited September 2019
    enjoy your kia
  • edited November -1
    I thought the deposits were all non refundable ?
  • edited November 2019
    @Technistore: "I thought the deposits were all non refundable ?"
    They are refundable.
  • edited July 5
    They have had my $50k for 2.5 years and there has been no communication at all, except when an arrogant punk called and said my Model 3 was ready to finalize. WTF? Then Elon did his stupid Covid tweet. WTF 2. But Elon endorsing Kanye was the last straw. I'm cancelling.
  • Paid 5000 with cc and 45000 with a check. Check cleared two weeks ago but the tesla.com still shows payment pending. No emails for receiving the 45k. Looks like just an interest free loan for them. What number to call? That 888 cant get any accounting people to check.
  • > @3dgotcha_98429270 said:
    > I would have to say that Tesla's handling of our money and now theirs is quite questionable. I have
    > sent the $250K on a "Founders Series" roadster to them. I have had no "thank you" and had to
    > ask local Tesla Sales to find out it the money had been received. I question their level of customer
    > service. Sorry you are getting jerked around on your refund. Asking for a refund is a consideration
    > of mine.

    That is an unbelievable amount of money to most individuals. Not to add insult to injury, but imagine if you invested in TSLA stock then instead, you could have invested your deposit into TSLA in May, and it would be worth $509K today, you could buy two roadsters!
  • Putting $50k down on a vehicle that had no guaranteed release date was kind of a not smart move. If you have that much money, wait until it's available. Tesla's track record of delivering vehicles on time at the time the Roadster was unveiled still wasn't great. Model Y came out earlier than expected, but then the pandemic hit. It's not like they will be making these in huge batches anyway. And, how many YouTubers reached their max limit by referrals and Tesla owes them TWO FREE Roadsters. I think Tesla knows they screwed the pooch with this vehicle and that's why there isn't any rush to get it to market.

    Mark my words, the Roadster won't be available until 2022 at the earliest. Tesla will be trying to finish Giga Berlin and Giga Texas, ramping up production at those two factories, expanding Giga Shanghai, getting Cybertruck and Semi going. Roadster is LAST on their mind. Should of invested the money and then bought it with your returns. Sorry.
  • Although I'm on my second Model S, I also have an Acura NSX I bought in 2017. I was derided here as being a fool to do so since the Roadster 2.0 had just been announced. Several forum regulars who had put down their deposits were smugly predicting my inevitable regret when I saw what a foolish decision I'd made.

    Three years later, I've had a lot of fun with my NSX. It's a blast to drive, the quality, fit and finish are something Tesla can only dream of, and the national NSXCA club is full of fun, enthusiastic owners who don't sneer at you for having non-Acura cars.

    Elon, in the meantime, would like all those people who sent him between $50K and $250K to know that Roadster 2.0 just "isn't a priority" for Tesla now. (Thanks for the interest-free loans though!)

    But if anyone here ever takes delivery of their Roadster with the optional SpaceX thrusters that will enable their car to hover over the road as Elon claims, feel free to bring it by and rub my face in it...

    https://electrek.co/2019/01/09/tesla-roadster-hover-off-the-ground-elon-musk/

    https://www.evnewstopic.com/2020/05/roadster-2-not-a-priority-according-to-elon-musk.html
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