Model S

Tesla Parts Escalation Help, Car 8 months stuck at Body Shop

Hi All, I've been using the Tesla Support/Body Shop Support group on my Model S. Short story is that I went through about 3.5 months to get 'most' of the parts to rebuild the front end after a Feb 26, 2018 accident, but sure enough, the body shop now needs some additional parts and I'm getting long delays again from the Tesla side. One 12v Battery frame part has been taking over a month, and now just got pushed to 2nd week of November. With all the management changes, does anyone know who at Tesla is managing parts and distribution? I'm trying to find the right person that can help escalate. It's been over 8 months now waiting for my Model S to finish repairs, really bummed. Thanks, Rich
«134

Comments

  • edited October 2018
    If I were in your position, I would have seen a lawyer about 4 months ago. Such a delay is outrageous. You should sue Tesla for all expenses incurred beyond 2 months, including depreciation. If they are unable to service their cars by providing parts in a reasonable time frame, they should give you a new car
  • edited October 2018
    Rivets?
  • edited November -1
    I'm baffled by Tesla's lack of inventory on parts. The money made from supplying parts due to accidents is enormous.
  • edited October 2018
    Follow up would have been nice, so here:
  • edited October 2018
    Just an update: the critical missing part is the 12v battery bracket for the dual motor Model S. I've found the part (used) on eBay and have let the Body Shop know whether it's the right part. If yes, I'll buy it and carry it to the body shop. Seems strange to me, since they must have this part in Fremont for new Model S (and doubtful it's a part that's changed since I received my car 13 months ago...but who knows.
  • edited October 2018
    The battery location and mounting has changed several times over the course of the years.
  • edited October 2018
    No action following Musk's promise to make it right via twitter?
  • edited October 2018
    Seems not....
  • edited October 2018
    Not really sure if Elon's promise from twitter initiated contact or is getting things rolling or not. I "think" Elon typically direct messages (DMs) folks through twitter on topics he comments on. I received a call from a parts manager in Fremont later that day Friday, but to be honest, I don't know if it was due to my tweet, posting on Tesla Forum or Tesla Motors Forum. Figured I would try all three options! Bottom line though, car is still in the body shop for final assembly, no ETA on when it will be ready. I'm told Fremont, and local Tesla Service Center are looking for the 12v battery clamp-down part in inventory and the local Tesla service jerry-rigged it for the body shop to keep working (I would have used zip ties). Haven't heard back whether the 'used' part I found is a match. Will keep you all updated.
  • edited October 2018
    8 months...wow that sucks. To think I thought 3 months was long...
  • edited October 2018
    Similar story with me. Car is in body shop for 2 months. ETA for 1 part I am waiting for is Nov 26. I don't have a rental car anymore from the insurance company now. Have to manage with 1 car between me and wife. It just sucks...

    Once I do get it back, I will be really scared driving on the roads knowing if anything was to ever happen to the car I am screwed.
  • edited October 2018
    Hi Linpawsk, try calling the Tesla Owner Support line: 877-798-3752 option #2, #4. If you explain the part delay they may provide you with a loaner car so that you are not stuck with just the one for your family.

    As for the latest on my car, the missing 12v battery part is being delivered to the body shop today/tomorrow, so definite progress--and my tweet/this forum has helped. Will know more on what's left for my car on Monday 11/5 and will report out. 247 days since the accident...
  • edited October 2018
    Why did you wait 8 months?
  • edited November 2018
    Similar story for me also. After nearly 5 months, Tesla sent the wrong bumper, and no news on a lower grill.
    Still waiting. I'm trying this firum and will try tweeting through a social media influencer to see if it'll have any effect:-)
  • edited November 2018
    @rich.stefani did you get your car back yet? on Halloween you said the battery part was to be delivered in the next few days.....is the car done?
  • edited November 2018
    Barrykmd: I didn't wait 8 months. Right from the start I've been working with Tesla Customer Support to get all the parts. To be fair, I lost 1 month moving the car from the accident to one tesla approved body shop (customer svc was really poor), and then finally to another tesla approved body shop. The Avio shop works on ferraris so I like to think it was a good move on my part (and closer to my home). Unfortunately for me, it was a big accident with damage to the right rear quarterpanel and total damage to the front end. The car was 6 months old, so "totaling" was not an option (plus I would have lost bigtime on depreciation). I've posted a few times on this site in the past asking for help, but didn't try tweeting Elon because I never thought he would reply---happy when he did. Figure 1 month to move the car to the right body shop, 1 month for body shop to disassemble order parts. 3 months to get almost all the parts. 3 months of body shop repair, only to find that the battery part would delay. One tweet to Elon and the part got to the body shop 3 days later... and now... hopefully just a few weeks

    cbaughman78: Yes, they got the part and quickly to the body shop. Car is still in body shop, I saw pictures from yesterday---missing front fender, mirrors, left side front camera, but it is looking like a car again thank goodness. I'm hoping it's close as in maybe a week. Once the body shop has the remaining parts installed on the car, then it goes back to the Tesla Service Ctr to check autopilot and software, then hopefully it's just a car wash/detailing day away from being ready. I'll keep you all in the loop!
  • edited November 2018
    I am going thru a similar experience. My vehicle was 6 months old at the time of the accident in June 2018. It was nothing major (front fender and suspension needed attention).

    The car has been at the body shop for almost 6 month now!!! And what is worse I am not sure how much longer I have to go. If I had known these issues with Tesla, I would not have gone for the Tesla in the first place. I am having a tough time justifying to myself that i made the right decision going to Tesla.Love the product and the idea, the after sales service of this company absolutely blows...
  • edited November 2018
    Status update as of 11/13. It's now 260 days since the accident. Doesn't seem like tweeting @elonmusk and @tesla made any difference. Car is covered with dust and doesn't look like anyone is working on it despite that I'm told there is a 'dedicated technician'. Straightforward assembly steps like adding back the rear spoiler (don't know why it was removed---accident was in the front and right rear door), adding back the mirrors, front bumper, front fog lights, driver blind spot camera are lingering in the few photos I have seen. Without a doubt the worst car repair experience I've ever felt from Tesla and Avio Coach here in Los Angeles. My insurance says the car won't be totaled and that it is repairable---so I'm literally stuck, with no advocate looking out for me. I'm a supporter of Tesla and even own a few shares, but if I knew I would deal with this type of experience during repairs, I'm not sure I'd make the same purchase decision again. Will keep you all updated.
  • edited November 2018
    Does any further blame lie with Tesla? Have they provided the promised parts since Elon intervened?
  • edited November 2018
    Lawyer time
  • edited November 2018
    I thought rich got the parts after twitting Elon? Bodyshop delay now or?
  • edited November 2018
    Well, we got "a part" from the Musk tweet, but apparently, not all the parts---seriously, I can't make this stuff up. Hard to say on fault. Previous Tesla approved service center, current, and/or Tesla body shop parts...it is literally a game of wack-a-mole for me right now. No one "owns" this problem, everyone blames everyone else, and I have no way of holding people accountable (even if I could). Example: the side mirrors were never included when the somewhat disassembled car was towed from Service King to Avio. I was told that an inventory of everything took place at Avio body shop, but I guess nobody noticed the mirrors. Another Tesla parts order to Fremont is being requested later this week. Let's hope I don't run through another 6-8 weeks of a part on back-order. At this point, my Vegas odds say I'm 50/50 on getting the car back by end of year. Approaching 9 months (on 11/23) since accident. Really sad part is that my insurance wrote me (USAA) that there is nothing I can do---they will not "total" the vehicle because they deem it "repairable", and since I did not go to one of "their" shops (how could I, since Tesla's require specialists), that it's up to me to figure it out. If I decide to cut my losses and pay for what's done so far and take it somewhere else (another body shop), I'm on my own... how's that for a military vet who's been with USAA for 28 years? Nice, huh? I may need to write a book...
  • edited November 2018
    Sorry, Rich. I wish you the best and wish no one else will be in your shoe again.

    Can you file a consumer complaint with your state's AG's office?
  • edited November 2018
    ktslab: Thanks, I hope I no one has to go through this either! I'll report back once I have more information.
  • edited November 2018
    Sorry @rich, miserable story. In Calif, you are allowed to select any shop you want. I don't see how USAA can hold that over your head. Crazy.
Sign In or Register to comment.