General

Referral Reward Not Appearing

edited November -1 in General
I have had three total referrals, taking delivery in the following order (10/1, 10/9, 10/15). I received the first award (the RadioFlyer car at the time) and redeemed it, but haven't received the second or third award yet. I assumed this was just the typical delay and waited patiently. My coworker who also has three referrals (the third of which took delivery yesterday) already sees all three awards available to pick in the Tesla App.

Is anyone else having these issues? Seems like they made the system more automated by browsing previous threads, but it just baffles me why I referrals received deliveries well over a month ago and I don't see any awards whereas my coworker's referral received yesterday and the third award is already visible in the app..

Comments

  • edited November 2018
    If your awards are not showing in your loot box under awards, log into your account, click on the manage button and scroll down to bottom of page. There you can submit questions and ask why your awards are not showing up. I did this and within a week or two that had it fixed.
  • edited November 2018
    @ktam I had issues with missing lootbox and not referral link showing up under my account and I did what @patswin did. Someone from Tesla replied back to me and they investigated the issue. Someone manually updated my account and I received lootbox on the app the the rewards on the website.
  • edited November 2018
    I had a referral get delivered on 9/21/18. I still have not received any information in my loot box. I have reached out via the process outlined above also. I will report back. One discouraging data point...about 2 months ago I sent in a question via that process and did not receive a response for 3 weeks. I finally got a response asking "Sorry for the delay, do you still need assistance"? Fingers crossed this time!
  • edited April 2019
    I requested two charging stations in January/February as my rewards. I still haven't heard from Tesla, and they are not responding to my followup emails, calls and online requests. Any others having trouble??
    .
  • edited June 2019
    I used a referral to buy Model 3, my account does not show supercharger reward, no response from tesla.
    Any suggestion?
  • edited September 2019
    Same issue, not sure what is going on here but a little frustrated...
  • edited October 2019
    Same issue. I have free wheels and tires as part of my purchase in 2018. They were in my loot box and now have vanished,
  • edited November -1
    Try contacting the referral team at [email protected] if you haven’t already. If you’ve already tried that, try again.
  • edited October 2019
    I still have not received any information in my loot box. I have reached out via the process outlined above also. https://myfedloan.us/ I will report back. One discouraging data point...about 2 months ago I sent in a question via that process and did not receive a response for 3 weeks. I finally got a response asking "Sorry for the delay, do you still need assistance"? Fingers crossed this time!
  • edited December 2019
    Same problem : used referral code to buy my M3P, took delivery in September, nothing showing up. Have sent 5 messages via the “manage” button on Tesla account page over the past 9 weeks and ZERO Response.
    Very disappointing.
    I could expect this type of disregard if I’d bought a skateboard, but not a $50k car!

    Will try the email address suggested above.
  • edited November -1
    Same problem : used referral code to buy my M3P, took delivery in September, nothing showing up. Have sent 5 messages via the “manage” button on Tesla account page over the past 9 weeks and ZERO Response.
    Very disappointing.
    I could expect this type of disregard if I’d bought a skateboard, but not a $50k car!

    Will try the email address suggested above.
  • edited December 2019
    I ordered a Model 3 online with a referral code. After “check out” I didn’t see anything about the supercharger incentive. I immediately sent an email to [email protected] asking to check and update it. I received a response from Joel P a Referral Program Specialist who basically told me tough luck and they can’t add it. I wrote back a little upset that I just ordered a 55k car and was told they can’t help me. He then suggested I cancel the order.... I’m a little concerned about this and hope this isn’t the treatment I’ll receive from Tesla. Coming from a BMW world this is something that would never be acceptable and shouldn’t be with Tesla either.
  • edited November -1
    cancel your order and reorder with referral code
    No harm, no foul
  • I requested two charging stations in January/February as my rewards. I still haven't heard from Tesla, and they are not responding to my followup emails, calls and online requests. Any others having trouble??

    Sachin Khanna
    [https://www.youtube.com/channel/UCLowOYyb3nlgEUBYJFseKsQ]
  • One follow up question, I can see my referral on the iPhone Tesla App but not when I login via desktop online account. Anyone else with a similar issue?
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